Chatbots are transforming customer engagement in various industries, making it vital to measure their effectiveness. One crucial metric for evaluating chatbot performance is the chatbot containment rate. By tracking containment rate metric, you can assess how well your chatbots... read more
Customer service cost reduction is a crucial goal for businesses aiming to improve their bottom line. It’s no secret that finding ways to optimize costs while maintaining quality service is a constant challenge. This is where chatbots come into play. Chatbots have emerged... read more
Effective lead qualification is a critical aspect of the sales process, enabling businesses to identify and prioritize potential customers who are most likely to convert into paying clients. Traditionally, this involved a manual evaluation and assessment of leads based on... read more
Picture this: an ecommerce business without a lead generation or customer acquisition strategy. It’s like a superhero without their trusty sidekick or a magician without a rabbit up their sleeve. It’s nearly impossible to imagine. As someone knowledgeable about... read more
Ecommerce sales have steadily increased yearly. In 2022, global ecommerce sales were projected to reach $4.9 trillion, up from $4.2 trillion in 2021. Do you want more evidence with solid digits? Glad you asked. Here you’ll find interesting key chatbot statistics you should... read more
The robots are taking over, and they’re here to help… with your handling customer inquiries, that is! Thanks to the wonders of artificial intelligence, Facebook chatbots can now assist you with everything from answering common queries to generating leads. It’s... read more
As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools and technology to provide the best possible service to your customers. You might have been considering... read more
Being a small business owner undoubtedly comes with a set of challenges. You might constantly find yourself needing more time as you often single-handedly try to come up with a marketing strategy, develop your product, attract new leads, and at the same time retain your current... read more
Let’s face it, chatbots are no longer a new concept. They have already become a popular solution for businesses looking to streamline their operations and improve customer experience. With their versatility and ability to serve various purposes, chatbots are used in... read more
People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots became a remedy for aching interactions between humans and computers. They helped to speed up the slow response time and save support... read more
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience (CX) is a must. Part of the customer experience is conversations you’d have as a brand with your customers,... read more
Take a peak at the insides of marketing robotization. Learn what changes useful & practical automation into customers’ nightmares. Only proven remedies. read more
The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming increasingly automated daily, ensuring your bot engages with potential customers properly is a fundamental... read more
There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me.” With a properly... read more
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