Technology has revolutionized the way businesses operate and interact with customers. Access to advanced tools and data has simplified the workflow, leading to a more targeted and engaging approach to customer acquisition. But this is only the beginning. It’s not... read more
Millennials show a strong preference for self-service options and the ability to handle customer service issues themselves. Businesses have known this for years and have sought new ways to meet this demand. AI Chatbots are ideal for providing the fast, personalized... read more
Having a quality email list is a great way to grow your brand. Of course, building a legitimate email list takes some time and effort. The good news? You can streamline the process and get a little help from automated chatbots. Yes, we’re talking about those... read more
Conversational marketing can be regarded as a counterpart to traditional methods. It typically includes content that has a conversational tone, incorporates dialogue, and focuses on building relationships with customers. The nature of this kind of marketing has become an... read more
Don’t lose your customers at the checkout after they’ve made their way through a lengthy sales funnel. Optimizing your checkout process is crucial for securing the sale, but many ecommerce businesses make avoidable mistakes that discourage customer trust and scare prospects away.... read more
The holiday season is going to feel different this year. Many fewer consumers are going to hunt for products in physical stores to stay away from crowds. But that doesn’t mean they’re going to purchase less. Data shows that during the 2008 recession, contrary to predictions, many... read more
You’re a customer trying to get help from a company. You’ve searched their website for answers, but nothing fits your problem. You try calling their support line but are put on hold for what seems like forever. Finally, you try their chat feature, hoping for a quicker... read more
The history of artificial intelligence dates back to ancient Greece. Philosophers of that time were already wondering whether intelligent machines could perform human thinking. This question has been with humankind for centuries. The answer to it came in 1955, when Herbert Simon... read more
Chatbots have come a long way since the first commercial instant messaging bot, SmarterChild, hit our AOL buddy lists in 2000. For a decade, it was the most popular artificially intelligent agent, at least when someone else didn’t have to use the landline. That was just the... read more
Do you know the feeling of reading something without knowing what the author is saying? That’s what I felt when I read an article about chatbot technology for the first time. It was full of this secret programming language that was out of reach for the average reader. As a newbie... read more
The real estate business has moved online. Data shows that over 50% of home buyers look for listings on the web. Nothing is surprising about that. The Internet has simplified the search process for customers. On the other hand, it has raised the bar for real estate... read more
Have you ever had a bad experience with a chatbot? There are over 300,000 bots on Messenger, so the odds are pretty good that you’ve chatted with at least one that wasn’t quite ideal. Maybe it got lost and wasn’t able to finish the conversation. Maybe it gave... read more
The popularity of live chat applications has been growing over the past few years. No wonder the number of consumers who prefer to contact brands using live chat has also grown (2019 Customer Service Report). Quick chat replies assure impatient visitors that their problems will... read more
Buttons are simple, clickable elements that a bot may send to users to showcase different options. If created well, they can significantly improve the user experience. However, if implemented carelessly, they can really stir things up. What to pay attention to while creating your... read more
Chatbots: your next best CX friend You could be forgiven for feeling like the rise of chatbots happened overnight. It wasn’t even long ago that human-powered live chat was thought of as a tertiary feature (one that rarely even featured on websites, let alone one that could... read more
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