Do you know the feeling of reading something but having no clue what the author is talking about? That’s what I felt when I read an article about chatbot technology for the first time. It was full of this secret programming language that was out of reach for the average reader.... read more
The real estate business has moved online. Data shows that over 50% of home buyers look for listings on the web. Nothing is surprising about that. The Internet has simplified the search process for customers. On the other hand, it has raised the bar for real estate companies.... read more
Have you ever had a bad experience with a chatbot? There are over 300,000 bots on Messenger, so the odds are pretty good that you’ve chatted with at least one that wasn’t quite ideal. Maybe it got lost and wasn’t able to finish the conversation. Maybe it gave... read more
People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots came out to be a remedy for aching interactions between humans and computers. They helped to speed up the slow response time and save... read more
The popularity of live chat applications has been growing over the past few years. No wonder the number of consumers who prefer to contact brands using live chat has also grown (2019 Customer Service Report). Quick chat replies assure impatient visitors that their problems will... read more
Buttons are simple, clickable elements that a bot may send to users to showcase different options. If created well, they can significantly improve the user experience. However, if implemented carelessly, they can really stir things up. What to pay attention to while creating your... read more
Chatbots: your next best CX friend You could be forgiven for feeling like the rise of chatbots happened overnight. It wasn’t even long ago that human-powered live chat was thought of as a tertiary feature (one that rarely even featured on websites, let alone one that could... read more
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