8 Benefits of Using Chatbots in the Banking Sector

Good customer service is like a good handshake  — it’s firm, reassuring, and makes you feel like you’re in good hands. Just like a weak handshake can leave you uneasy, a bank with poor customer service can make you feel undervalued and insecure. But when a bank... read more

7 minutes
May 4, 2023

How a Small Company Can Use a Chatbot to Boost Growth

Being a small business owner undoubtedly comes with a set of challenges. You might constantly find yourself needing more time as you often single-handedly try to come up with a marketing strategy, develop your product, attract new leads, and at the same time retain your current... read more

9 minutes
Apr 11, 2023

How to Develop a Chatbot Strategy That Delivers Results

Let’s face it, chatbots are no longer a new concept. They have already become a popular solution for businesses looking to streamline their operations and improve customer experience. With their versatility and ability to serve various purposes, chatbots are used in... read more

12 minutes
Mar 31, 2023

How to Boost Customer Engagement Using Conversational AI

Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience (CX) is a must. Part of the customer experience is conversations you’d have as a brand with your customers,... read more

8 minutes
Sep 28, 2022

All You Need to Know to Use Chatbots in Business. Complete Guide

Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly are chatbots, and why have they become so important? In this chatbot guide, you’ll find answers to these... read more

16 minutes
Aug 31, 2022

How to Increase Chatbot Customer Service Satisfaction and Conversion

The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming increasingly automated daily, ensuring your bot engages with potential customers properly is a fundamental... read more

9 minutes
Aug 11, 2022

How Business Automation Can Improve Customer Service Operations

There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me.” With a properly... read more

7 minutes
Jul 25, 2022

Key Chatbot Statistics You Should Follow in 2023

The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Brands started to develop their chatbot technology,... read more

9 minutes
Jul 12, 2022

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