Ecommerce sales have steadily increased yearly. In 2022, global ecommerce sales were projected to reach $4.9 trillion, up from $4.2 trillion in 2021. Do you want more evidence with solid digits? Glad you asked. Here you’ll find interesting key chatbot statistics you should... read more
The robots are taking over, and they’re here to help… with your handling customer inquiries, that is! Thanks to the wonders of artificial intelligence, Facebook chatbots can now assist you with everything from answering common queries to generating leads. It’s... read more
As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools and technology to provide the best possible service to your customers. You might have been considering... read more
Good customer service is like a good handshake — it’s firm, reassuring, and makes you feel like you’re in good hands. Just like a weak handshake can leave you uneasy, a bank with poor customer service can make you feel undervalued and insecure. But when a bank... read more
Being a small business owner undoubtedly comes with a set of challenges. You might constantly find yourself needing more time as you often single-handedly try to come up with a marketing strategy, develop your product, attract new leads, and at the same time retain your current... read more
Let’s face it, chatbots are no longer a new concept. They have already become a popular solution for businesses looking to streamline their operations and improve customer experience. With their versatility and ability to serve various purposes, chatbots are used in... read more
People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots became a remedy for aching interactions between humans and computers. They helped to speed up the slow response time and save support... read more
In 2014, Nicholas Epley, a psychologist from the University of Chicago, conducted a study to check whether giving technology humanlike features can impact its perception. The test’s participants were divided into groups where some used a driving simulator that mirrored a normal... read more
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience (CX) is a must. Part of the customer experience is conversations you’d have as a brand with your customers,... read more
Take a peak at the insides of marketing robotization. Learn what changes useful & practical automation into customers’ nightmares. Only proven remedies. read more
Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly are chatbots, and why have they become so important? In this chatbot guide, you’ll find answers to these... read more
The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming increasingly automated daily, ensuring your bot engages with potential customers properly is a fundamental... read more
There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me.” With a properly... read more
The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Brands started to develop their chatbot technology,... read more
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