More than 2 billion people shop online. Ecommerce stores have more opportunities than ever to grow their businesses, but with increasing demand, it can be challenging to keep up with customer support needs. Other issues, like cart abandonment and poor customer experience, only... read more
2023 witnessed significant and swift growth in the development of chatbots. The increasing importance of AI in the online sales industry, as well as in the online world generally, had a massive influence on future trends and the direction taken by virtual assistants. Companies... read more
Writing about chatbots for some time now, I’ve seen firsthand how important timely customer interactions are. Everyone seeks instant answers and nobody is willing to write an email anymore – let alone wait at least another 3-5 business days for a response. Keeping pace with... read more
One-on-one real-time interactions are preferred by most of us, especially in the online shopping process. Such conversations can improve customer experience, faster problem-solving, and increase communication transparency. Providing a chat feature can help convey attentiveness... read more
Businesses are always searching for new and creative methods to improve customer service and engagement. Chatbots have gained popularity in recent years. AI-powered conversational bots have become indispensable for promptly and effectively handling client inquiries. Let’s examine... read more
Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly are chatbots, and why have they become so important? In this chatbot guide, you’ll find answers to these... read more
Despite their rapid growth due to the AI boom last year, chatbots have been improving how businesses operate for quite some time now. Their exceptional capacity to deliver prompt and precise responses has improved customer experience and simplified complex processes in a variety... read more
Checking the calendar whenever a client asks for a free date is unwieldy. Searching for the correct date and time to suit two people can take a few minutes. This makes making appointments quite an adventure. The appointment booking process should be simple for both parties so... read more
Reviewing hundreds of resumes, handling administrative tasks, and creating relationships with candidates sounds like a big challenge that demands lots of work and resources from Human Resources (HR). However, there is a solution that can make it much easier – HR chatbots.... read more
From multiple templates to multilingual support, AI features, and customizable chat widgets, implementing a chatbot on a WordPress website can be a breeze with a plethora of available plugins. Plus, convenient ratings can help you weed through hundreds of options to focus on the... read more
If you are an ecommerce business owner, you probably faced a situation where you had to deal with numerous inquiries, phone calls, and emails about orders. Customers are often anxious about the delivery of their parcels, asking questions about the status of their order, updates,... read more
Updated 11.01.2024 The first chatbot (Eliza) dates back to 1966, making it older than the Internet. However, the technology had to wait some time to thrive on a large scale. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Brands started to... read more
Imagine a virtual team member capable of doing multiple tasks at once: Presenting your restaurant menu. Processing menu orders. Making reservations. Supporting customers. Providing contact details. But it doesn’t stop there. Even when that human touch is indispensable, the... read more
While Tidio provides live chat and chatbot services for customer support, some clients have pointed out several drawbacks. Firstly, Tidio needs a knowledge base feature, and user feedback indicates that the widgets’ customization options are limited, affecting the... read more
Did you know that implementing chatbots can help businesses save up to 30% on customer support costs? If you’re looking to enhance your customer experience or streamline your business operations with this innovative tool, you’re in the right place. In this article,... read more
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