Offline Form Template - ready-tu-use ChatBot template icon

Offline Form Template

Support customers after hours and gather their questions in the chat window to keep your communication organized.

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Key tasks

Inform customer about your working hours
Gather customer contact information
Collect detailed customer queries
Offline Form Template - ready-tu-use ChatBot template widget

More about this template

An offline chatbot lets you take good care of your customers even when you’re not working. When enabled on your site, it will inform customers that your team is offline and let them leave messages in the chat window. Each message can be automatically sent to your ticketing system, so you can keep your customer communication organized in one place and address every problem.


Add this template to your website, LiveChat, Messenger, and other platforms using ChatBot integrations. Open up new communication channels and build long-term relationships with your customers.

Template features

Gather contact details
Collect customer questions
Inform customers about your working hours

Frequently Asked Questions

How can I get this template?

To get access to this template, you need to create a ChatBot account. If you are new to ChatBot, you can make use of a free 14-day trial.

Do I need to have programming skills to launch this template?

No. ChatBot lets you easily download and launch templates on websites and messaging platforms without coding.

Is it possible to customize this chatbot template?

Yes. You can edit its Story, add additional elements, or remove unnecessary ones if needed.

What is a Story?

A Story is a conversation scenario that you create or import with a template. You can assign one Story to multiple chatbots on your website and different messaging platforms (e.g. Facebook Messenger, Slack, LiveChat).

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