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Help, convert, and sell with a data-driven AI chatbot

AI agent instantly helps your customers using AI-generated responses. Get 24/7 support and ultra-high satisfaction rates.

Free 14-day trial No credit card required

A woman smiling and holding a smartphone.
How much time do I have for my order return?
Customer avatar in chat bot conversation
ChatBot avatar in chat bot conversation
Hi Debra! You can return your purchase within 7 days.
That's what I needed! Thx
Customer avatar in chat bot conversation
A woman smiling and holding a smartphone. A woman smiling and holding a smartphone.
Support icon. AI-powered customer service
Circle tick icon. Instant AI chatbot setup
Messages icon. Multichannel communication
Sparkles icon. AI-generated replies
Training icon. Advanced AI training
Support icon. AI-powered customer service
Circle tick icon. Instant AI chatbot setup
Messages icon. Multichannel communication
Sparkles icon. AI-generated replies
Training icon. Advanced AI training
ChatBot software interface view with Set up your chatbot section, showing an AI chatbot training based on the provided website address. Use your website or other resources to make ChatBot an expert in your field. Select specific pages for precise AI model training. Instantly create your custom generative AI chatbot. ChatBot software interface view with Set up your chatbot section, showing an AI chatbot training based on the provided website address. Use your website or other resources to make ChatBot an expert in your field. Select specific pages for precise AI model training. Instantly create your custom generative AI chatbot.
ChatBot app interface with a chatbot diagram including elements like Start point, Welcome message, AI Assist, Default fallback, User input, Shopify and HelpDesk actions, next to other Interactions and Actions available in the ChatBot's Visual Builder, AI Knowledge and Training sections, and Test your bot and Publish buttons. Fine-tune your custom AI model by adding more resources and custom answers. Drag and drop blocks to easily customize your AI chatbot flow. ChatBot app interface with a chatbot diagram including elements like Start point, Welcome message, AI Assist, Default fallback, User input, Shopify and HelpDesk actions, next to other Interactions and Actions available in the ChatBot's Visual Builder, AI Knowledge and Training sections, and Test your bot and Publish buttons. Fine-tune your custom AI model by adding more resources and custom answers. Drag and drop blocks to easily customize your AI chatbot flow.
An ecommerce website interface featuring an AI chatbot widget, displaying a customer's question and an AI-generated response. The response includes a rich chatbot message in the form of an image carousel with recommended products. Enrich your website with an AI chatbot to instantly interact with customers. An ecommerce website interface featuring an AI chatbot widget, displaying a customer's question and an AI-generated response. The response includes a rich chatbot message in the form of an image carousel with recommended products. Enrich your website with an AI chatbot to instantly interact with customers.
ChatBot AI agent recommending products and recovering abandoned carts to drive sales conversions. ChatBot AI agent recommending products and recovering abandoned carts to drive sales conversions.
The Reports section in the ChatBot app displaying a report including the number of total chats and the average number of chats in a given period. Track trends in chats and visitor activity. Discover how visitors interact with your chatbot. The Reports section in the ChatBot app displaying a report including the number of total chats and the average number of chats in a given period. Track trends in chats and visitor activity. Discover how visitors interact with your chatbot.

Over 35,000 brands are already selling through the service with Text.

Logos of ChatBot software customers, including Unilever, UEFA, BASF, Danone and more. Logos of ChatBot software customers, including Unilever, UEFA, BASF, Danone and more.
Questions from customers posted across different communication channels: Shopify, Messenger, Slack, and LiveChat. Questions from customers posted across different communication channels: Shopify, Messenger, Slack, and LiveChat.
Icons of ChatBot integrations, including Facebook Messenger, LiveChat, WordPress, Shopify, BigCommerce, Slack, Webflow, Squarespace, and Wix.

Support customers on multiple channels

Your customers are everywhere. Now your chatbot is too. One AI handles support across website, Messenger, SMS, and more.

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Show offers to boost sales

Show the right product at the right moment. Your chatbot spots hesitating shoppers and offers help before they leave.

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Customer support chatbot presenting personalized product recommendations for a customer. Customer support chatbot presenting personalized product recommendations for a customer.
AI chatbot answering customer's question about verification code expiration.

Deliver on-point answers with AI automation

Answer questions instantly, accurately, 24/7. Your chatbot learns from your website and knowledge sources. Every response matches your business context.

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Duncan Andrews

Our sales process was reliant on telephony. After we implemented Text solutions, we were able to remove the phone number from our website and reduce the number of non-sales-related calls.

Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium

Wembley Stadium earns over $1.5M in eight months with ChatBot by Text

Read case study

An AI agent that sells like your best rep

Resolving doubts and recommending relevant products in real time, the AI agent knows your products and policies and helps shoppers complete their purchase with ease.

Handover to human seamlessly

Let AI handle the routine stuff. Your team jumps in for high-value conversations that close deals.

Boost your team with AI
AI chatbot transferring a chat from an AI bot to an agent using LiveChat integration, with two people smiling and standing next to the chat interface. AI chatbot transferring a chat from an AI bot to an agent using LiveChat integration, with two people smiling and standing next to the chat interface.

Test and implement with
speed and confidence

AI agent learns directly from your existing knowledge sources. Your team can test it, and benefit from it immediately.

Step 1

Create your first AI agent

Set up your Text AI agent and train it with your business knowledge. Choose the right skills and sources to make it work exactly the way you want.

Proven Win

Most teams start by sharing a website URL. Text then builds its knowledge base within minutes.

Step 2

Deploy and watch the first results

Deploy your AI agent and watch it handle chats on its own or alongside your team — instantly. Add more sources if needed to fit its behavior to your business.

Proven Win

Most teams start by letting the AI agent answer most repetitive questions to unload the backlog.

Step 3

Expand and scale what works

Once you see results, it's easy to roll out Text across more touchpoints and use cases. Help more customers and turn service into a scalable growth engine.

Proven Win

Teams add new sources, skills, and communication channels to the AI agent to grow through service.

Rasmus Serup

ChatBot is really great with customization and scalability. We use it on all of our 13 domains with 800K+ unique monthly visitors, and personalize the experience depending on the language.

Rasmus Serup, CEO of Hairlust

Hairlust saves 20% of their communication time with ChatBot by Text

Read case study

All your customer support workflows in one place

Enhance your AI chatbot with more features, workflows, and automations through built-in tools and plug-and-play integrations.

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Customer support workflow automation with ChatBot integrations.

Join our AI-delighted customers

Great interface, fantastic product, thanks!
Tatiana T.
I like it gets to do the less complex things without the need of individual having to chat and is helpful in pointing to the needful resources to gather the information needed.
Vidya D.
It's a great platform, much better than others we have used. We have built and deployed a bot in far less time than we anticipated and the bot is 1000% better than our previous one too - we're getting good user feedback :-)
Adam H.
ChatBot helps you have human-like conversations with clients and customers. Using a chatbot can eliminate main office tasks. It can be the voice of the company and handle multiple work sessions.
Pedro A.
Much easier to use than I expected.
Marlon G.
The program works as advertised and runs smooth without any lag. I'm very satisfied with ChatBot.
Barry E.
Amazing no code chatbot tool with multi integration support.
Chandan M.
Chatbot is simply awesome. It gets the job done without a lot of complexity. The UI is simple and straightforward to use. It helped my team setting up a chat system that works with AI.
Jelle D.
It was very good. The onboarding process was easy. We've been using chatbot for a number of years with hardly any issues. The team at chatbot resolves everything.
Gabriel T.
The overall experience with Chatbot has been all positive. I only wish we would have launched it earlier.
Tara F.
It's a fantastic tool!
Auerlio M.
It is very easy to navigate, and the chat support is brilliant.
Petra K.
This has been a complete instrument of knowledge and understanding and work made easy.
Thomas A.
It saves us time, makes our actual activities easier, allows us to improve the quality of service, provides direct user feedback, and helps us improve at every opportunity.
Mariflor R.
Great experience with this tool and welcomes intro into AI.
Anthony S.
This tool is just amazing. Very easy to use, very intuitive and user-friendly.
Aaron S.
It was very good. The onboarding process was easy. We've been using chatbot for a number of years with hardly any issues. The team at chatbot resolves everything.
Gabriel T.
It's a great platform, much better than others we have used. We have built and deployed a bot in far less time than we anticipated and the bot is 1000% better than our previous one too - we're getting good user feedback :-)
Adam H.
ChatBot helps you have human-like conversations with clients and customers. Using a chatbot can eliminate main office tasks. It can be the voice of the company and handle multiple work sessions.
Pedro A.
This has been a complete instrument of knowledge and understanding and work made easy.
Thomas A.
Great experience with this tool and welcomes intro into AI.
Anthony S.
I like it gets to do the less complex things without the need of individual having to chat and is helpful in pointing to the needful resources to gather the information needed.
Vidya D.
It saves us time, makes our actual activities easier, allows us to improve the quality of service, provides direct user feedback, and helps us improve at every opportunity.
Mariflor R.

Start selling with ChatBot by Text. Free trial. Setup in minutes.

Free 14-day trial No credit card required

Frequently Asked Questions

What is ChatBot by Text?

ChatBot by Text is an AI agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It's built into Text, so it works alongside your live chat and help desk without needing a separate tool.

Can a chatbot actually help sell?

This one can. ChatBot by Text spots buying signals mid-conversation: hesitation at checkout, bulk inquiries, product comparisons. It recommends relevant products, offers discount codes at the right time, and recovers sales that would otherwise be lost. Every support conversation is a sales opportunity. Most businesses just haven't wired it that way yet.

Do I need technical skills to set this up?

No. Paste your website URL, and ChatBot automatically builds a knowledge base. To add the chat widget to your site, you copy and paste a code snippet. If you're on Shopify or WordPress, there's a direct integration. No coding, no developer time.

How much does it cost?

ChatBot by Text starts at $19/user per month, with a 14-day free trial and no credit card required. For full plan details and AI resolution limits, check the pricing page.

What are AI-powered customer service bots?

AI-powered customer service bots are automated systems that use artificial intelligence to manage customer interactions. These bots provide quick and accurate responses, handle multiple requests simultaneously, and work around the clock. These bots also continuously learn and adapt, making them highly effective tools for generative AI customer support.

How can chatbots help in engaging potential customers?

Chatbots can proactively engage potential customers by using personalized greetings tailored to their behavior on your website. By initiating conversations at the right moment, such as when a visitor appears interested in a particular service or product, chatbots can turn casual browsing into meaningful interactions. This not only captures the visitor's attention but also converts these interactions into sales opportunities, ultimately boosting engagement and increasing conversion rates.

How does ChatBot by Text work?

You connect your content: website URL, help center, product docs, or uploaded files. ChatBot by Text scans it all, builds a knowledge base, and starts answering customer questions based on what it learns. It keeps context throughout each conversation and hands off to your team when something needs a human. Setup takes minutes.

What channels does it support?

Website chat, email, Messenger, and more. Every conversation lands in one inbox inside Text, so your team and your AI agent share the same customer history and context, no matter where the message came from.

Can I try it for free?

Yes. 14-day free trial on every plan. No credit card required. Connect your website, customize your AI agent, and go live the same day.

How do AI chatbots handle customer interactions?

AI chatbots manage customer interactions by using conversational AI to understand and respond to user queries in real time. These AI-powered chatbots can be integrated into websites, apps, or messaging platforms to provide reliable customer support. They can resolve customer issues, assist with troubleshooting, or provide information such as order status. AI bots are designed to handle repetitive tasks while improving the overall customer experience through personalized, context-aware conversations.

How do chatbots contribute to marketing efforts?

Chat bots can proactively initiate conversations with customers, making them a powerful tool for marketing. They educate users about products and services through interactive dialogues, collect leads by engaging visitors, and pass these leads to email marketing lists. Furthermore, chatbots can be deployed on landing pages to boost conversion rates by guiding users through the buying process or answering any questions they might have. This personalized approach helps businesses build stronger relationships with potential customers and improves the effectiveness of their marketing campaigns.

How can I configure ChatBot to fulfil legal obligation?

To ensure your ChatBot complies with data protection requirements or other requirements you may be subject to, you can add options for obtaining user consent, allow them to review your Policies or other important documents. You can fulfill your data protection and electronic communications requirements. Your users can be informed about the data processing and can consciously agree to it. We've prepared a detailed tutorial that guides you step-by-step through configuring your ChatBot for these purposes. In the tutorial, you'll learn how to set up consent mechanisms, include a link to your Privacy Policy or other document, or fulfill your information obligations according to regulations. To access the instructions, click here.

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