luiza jurczyk

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Every time your chat bot carries on a conversation, it follows a previously designed scenario. We’ve named it Stories, as each scenario can be different and lead to a different result.

Creating a Story it’s the first step to follow in order to build a chat bot. You can use the following elements in your Stories:

  • Interactions are the fundamental elements of your story. They define what your bot does and how it behaves.
  • Webhooks let you pass information, such as your client’s e-mail address or order number from interactions to your web services. They can also retrieve information back and show in the chat.
  • Entities are data buckets that let you extract important information from chats. You can use ready to use entities, such as numbers or e-mail, or create your own list.
  • Attributes stores information about the user in the ongoing conversation. For example, you can use them to make the conversation more personal, by relating to your customer by name,

When your story is ready, you can implement it wherever you want using the API, integrating the bot with popular messaging apps or embedding on your website using our Chat Widget, Sounds easy, right?

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