Customer feedback is essentially opinions and experiences shared by the customers about a product or service they have engaged with. It helps customers share their experience with the product or the company and allows businesses to improve product development and overall customer... read more
Artificial Intelligence, the technology of the future, is already here. Whether it’s Spotify recommendations, Google Ads, or conversations with Alexa and Siri, AI is ubiquitous. And the same AI can supercharge your company’s sales. Do you want to forecast more... read more
Don’t lose your customers at the checkout after they’ve made their way through a lengthy sales funnel. Optimizing your checkout process is crucial for securing the sale, but many ecommerce businesses make avoidable mistakes that discourage customer trust and scare prospects away.... read more
Every business, small or big, strives to retain a healthy customer base. Retaining customers doesn’t just bring revenue, it also boosts loyalty and attracts new customers to the business. Statistics show that a 5% increase in customer retention can boost profits by up... read more
They say the holiday shopping season starts earlier every year — that’s true this time around. Consumers are worried that stores might be lacking inventory, which has already become the global aftermath of the pandemic. By shopping earlier, customers hope to get presents before... read more
Chatbots have come a long way since the first commercial instant messaging bot, SmarterChild, hit our AOL buddy lists in 2000. For a decade, it was the most popular artificially intelligent agent, at least when someone else didn’t have to use the landline. That was just the... read more
Working in customer support can be a challenging and rewarding experience. However, it can also be so repetitive and intense that even well-trained and experienced agents might find it difficult to work efficiently. The less effective or motivated your team is, the less satisfied... read more
It’s 2020, and I’m not reinventing the wheel by saying that chatbots can automate customer support. Plenty of companies around the globe have already put them into play. When implemented correctly, chatbots can provide relief for both customers and businesses. Users benefit from... read more
As the AI trend keeps rising, chatbots become more a must-have rather than a nice have part of the business. The increasing demand for chats continues to grow so to keep the customer satisfaction rate high; companies must find ways to cope with the rising volumes of inquiries... read more
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