It’s 2020, and I’m not reinventing the wheel by saying that chatbots can automate customer support. Plenty of companies around the globe have already put them into play. When implemented correctly, chatbots can provide relief for both customers and businesses. Users benefit from... read more
The popularity of live chat applications has been growing over the past few years. No wonder the number of consumers who prefer to contact brands using live chat has also grown (2019 Customer Service Report). Quick chat replies assure impatient visitors that their problems will... read more
As the AI trend keeps rising, chatbots become more a must-have rather than a nice have part of the business. The increasing demand for chats continues to grow so to keep the customer satisfaction rate high; companies must find ways to cope with the rising volumes of inquiries... read more
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