The chat.io integration is live so your customer service can now be artificially intelligent or… your bot can get a pair of human hands to help. Just pick up the option you need!
The chat.io integration is now live so your customer service can now be artificially intelligent or… your bot can get a pair of human hands to help. Just pick up the option you need!
Think about all the incoming chats that your agents deal with every day. Do they have to reply to the same questions over and over again? How many of them are irrelevant and should be filtered out? What percentage of your clients don’t reach you discouraged by long queues?
Or maybe you’re in another situation. Your chatbot is doing great, but some customers get stuck in a loop or bot questions begging to be transferred to a human agent.
No matter what’s your perspective, if you are struggling with your live chat service or lonely chatbot, the ChatBot <> chat.io integration is here ready to help.
ChatBot allows you to create scenarios that can be executed without break 24/7/365. Additionally, the bot can handle all the incoming traffic at once so the clients don’t have to wait in a queue.
Chat.io, on the other hand, arms your customer support in many intelligent tools, such as canned responses, incoming messages sneak peek, and personal human customer care.
So what these two can do together? Let each work on what they can do best. Don’t let your agents answer same questions for the whole day and release your client from a dead end when your chatbot doesn’t understand the query.
Quick installation (updated at 5 April 2019)
Chat.io becomes LiveChat! We’re happy to announce that chat.io proved itself to be a smash, so we’re merging it with LiveChat!