Troubleshooting Webhooks

Kacper Wiacek Product Expert Lead
Kacper Wiacek
2 min read
updated: Apr 13, 2023

Learn how to resolve the most common issues in ChatBot.

During the configuration process, you may encounter some problems with adding webhooks to your ChatBot account. The most popular errors and their possible origins are listed below.

Response does not match challengeLink icon

The webhook server is working, but the challenge is either not returned from your server or isn’t the same as the one provided by ChatBot. Make sure that you return the exact same challenge via your server. You can read more about the verification process in this article.

Request failed with code “CODE” (“CODE MESSAGE”)Link icon

The provided URL returns an error. Make sure that your server returns a 200 OK status to make it work. In most cases, it’s caused by the incorrect webhook code configuration. You can use our ready-to-use code examples for debug purposes.

The maximum number of redirects has been exceededLink icon

The provided URL returns more than one redirect. Make sure that your server doesn’t return a redirect loop.

The maximum time limit of 10s has been exceededLink icon

The provided URL hasn’t returned any data in the 10 second period. Requests will be automatically rejected after the 10 second timeout. It’s not possible to increase/decrease this timeout.

Unsupported SSL/TLS versionLink icon

The provided URL returns an expired/private/unsupported SSL certificate. The URL should be available on a public valid certificate.

Exceeded the download limit of 100kbLink icon

The response from the provided URL is too big. Your server is probably returning something more than just a challenge (e.g. whole site HTML).

The URL is unreachableLink icon

The provided URL doesn’t exist or isn’t publicly accessible (e.g. localhost). Make sure that your server is up and running, and the URL is public.

Something went wrongLink icon

There’s a problem with the webhooks feature on our end. Please try again later, and contact us if the issue persists.

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