Shopify flows

Sylwia Kocur

2 min read

updated: Nov 16, 2023

Shopify flows are pre-configured, task-specific chatbot scenarios that you can add to your bot to speed up the build process.

Flows are special blocks in ChatBot that help to visually organize even the most complex chatbot scenario. With flows, you can develop multiple paths inside your bot and represent those paths on the main tree as individual blocks. You can create complex yet compact Stories and quickly locate particular paths on the main conversation tree.

There are two Shopify flows you can use:

Order status — enables your chatbot to display the order status once the customer provides their order ID and postal code.
Product availability — this flow allows the user to search for specific products from your Shopify store via a chatbot.

Each Shopify flow has dedicated attributes, so you won’t have to configure them. You can use more than one flow in a bot. You can also edit them how you want and adjust your chatbot communication to best serve your business needs.

To use Shopify flows, you need to integrate ChatBot with Shopify first.

How to use Shopify flows

Drag a Shopify flow block and drop it in the appropriate place in the conversation tree.

No further blocks can be added after the Flow block. The user is redirected inside the flow right after the flow interaction has happened.

Select the Flow block you added to open its content. Below, you can see the inside of the Product availability flow. You can freely edit all the blocks and add them to the path if necessary.
To go back to the main bot view, select the Home icon.