How does the bot work with LiveChat Campaigns

The LiveChat integration provides many possibilities to improve your customer service. You can use it to transfer the chat to a human agent or gather your users’ attention. With LiveChat Campaigns, you can engage your customers even more!

The difference between ChatBot Greetings and LiveChat Campaigns

ChatBot Greetings are displayed above the Chat Widget and can be customized. These greetings start the chat but can’t direct users to a specific place in the bot. LiveChat Campaigns can do it.

LiveChat Campaigns lets you use buttons that direct the customer to a specific place in the bot. Using the buttons, the customer can immediately chat with a bot about a matter that interests them.

Setting up a Campaign in the LiveChat app

The Campaigns configuration panel is placed in the Engage section in the LiveChat app.

In that section, you can:

• see how many Campaigns are active

• add a new Campaign

• configure an existing Campaign

• turn the Campaign on and off

• enable multiple Campaigns

Make sure to choose the correct Group to which you add the Campaign. By default, the Campaign will be added to the General group.

Make sure to choose the correct Group to which you add the Campaign. By default, the Campaign will be added to the General group.

You can choose many conditions while configuring a Campaign. You also need to configure them to work correctly with the bot. Each button you have in a Campaign needs to lead to a place in the bot.

How do Campaigns work with the bot?

After configuring buttons in the Campaign in LiveChat, you need to provide phrases in the User input blocks in ChatBot to make the greeting work.

The bot provides replies using two matching systems. The chatbot can proceed with the chat only when you fill in the Keywords or the User says sections in the User input blocks.

You need to ensure that you have as many separate paths as mentioned in the greeting. In this example, we will proceed with buttons “Chat with support”, “Sales questions”, and “Free trial”.

1. Add 3 User input blocks to the bot.
   

2. In each block, add the phrase from the button.
   

3. After the bot finds this interaction, it can display the following bot response.
   

Test the configuration

To see if your Campaign works as planned, connect your chatbot with your LiveChat account.

You can test the Campaign using the LiveChat Chat Page.

ChatBot does not support LiveChat Campaigns, so you cannot test them in the ChatBot app. After integrating the bot with the LiveChat account, all tests should happen in the LiveChat app.

ChatBot does not support LiveChat Campaigns, so you cannot test them in the ChatBot app. After integrating the bot with the LiveChat account, all tests should happen in the LiveChat app.

Read more:

• How to automatically create your bot

• How to build your bot from scratch

• How to integrate the bot with LiveChat

• You integrated the bot with LiveChat. What’s next?

• Transfer chat action for LiveChat