The LiveChat integration provides many possibilities to improve your customer service. You can use it to transfer the chat to a human agent or gather your users’ attention. With LiveChat Campaigns, you can engage your customers even more!
ChatBot Greetings are displayed above the Chat Widget and can be customized. These greetings start the chat but can’t direct users to a specific place in the bot. LiveChat Campaigns can do it.
LiveChat Campaigns lets you use buttons that direct the customer to a specific place in the bot. Using the buttons, the customer can immediately chat with a bot about a matter that interests them.
In that section, you can:
see how many Campaigns are active
add a new Campaign
configure an existing Campaign
turn the Campaign on and off
enable multiple Campaigns
You can choose many conditions while configuring a Campaign. You also need to configure them to work correctly with the bot. Each button you have in a Campaign needs to lead to a place in the bot.
After configuring buttons in the Campaign in LiveChat, you need to provide phrases in the User input blocks in ChatBot to make the greeting work.
You need to ensure that you have as many separate paths as mentioned in the greeting. In this example, we will proceed with buttons “Chat with support”, “Sales questions”, and “Free trial”.
Add 3 User input blocks to the bot.
In each block, add the phrase from the button.
After the bot finds this interaction, it can display the following bot response.
To see if your Campaign works as planned, connect your chatbot with your LiveChat account.
You can test the Campaign using the LiveChat Chat Page.