Flow

Daria Zabój
2 min read
updated: Apr 29, 2021

The Flow feature makes it easy to visually organize even the most complex chatbot scenario. It lets you develop multiple paths inside your story and represent them on the main tree as individual blocks. This way, you can create complex, yet compact, stories and easily locate particular paths on the main conversation tree. Flows are often called “stories inside stories.”

How to use Flow 

Flow functions as any other block available in the blocks menu. You can easily drag it from the menu and drop it in the proper place on your conversation tree. 

You can’t add any other block after the Flow block. It redirects the user inside it right after the flow interaction has happened.
You can’t add any other block after the Flow block. It redirects the user inside it right after the flow interaction has happened.

So, let’s say you want to build up a complex scenario that includes sales, support, and product flows. Instead of creating all of these branches on the main tree, you can just add the Flow blocks to it and name them accordingly. To display the inside of the Support Flow block, just click on it.

chatbot flow

Here, you can see the inside of the Support Flow. The Flow block shows where you can start developing the support path.

chatbot flow dashboard

When your support path is ready, you can test it without needing to test the whole scenario.

chatobot flow

To test your Support Flow, click the right mouse button on the Flow block, and choose Start testing from here.

chatbot testing tool

When your Support Flow is ready, you can go back to the main menu by clicking Home

chatbot flow

If you add the Flow block before a path that has already been created, this whole path will be incorporated into the added Flow block.
If you add the Flow block before a path that has already been created, this whole path will be incorporated into the added Flow block.

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