ChatBot settings

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Dariusz Zabrzenski
2 min read
updated: Apr 4, 2022

This article refers to the new version of ChatBot Visual Builder.

Click here to access the article referring to the old builder.

In ChatBot essential things happen under the cover. Go to the settings section to change the matching accuracy in your stories, the bot behavior, and your account settings.

Click on the settings icon on the left sidebar to view your account details and bot settings. Here you’ll find three main categories: Account, Bot Settings, and Developers. Let’s walk quickly through each of them.

AccountLink icon

In this section you can view the email address assigned to the account and change your password.

Bot SettingsLink icon

In the new Visual Builder, we’ve moved Bot Settings to a story view. So to go to these settings, open one of our existing ChatBot story.
In the new Visual Builder, we’ve moved Bot Settings to a story view. So to go to these settings, open one of our existing ChatBot story.

In settings, you can change Confidence score that have a significant impact on the bot’s performance.

With Confidence score you can set up the accuracy of your matching system. Find out more about Confidence Score here.

DevelopersLink icon

This section is dedicated to developers. Here you can find the API keys:

  • Client access token - this token should be used to invoke /query endpoint. It can be visible to your users.

  • Developer access token - this token is only for you and should be kept in private. This token allows you to make requests to our API.

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