Go To
ChatBot.com

luiza jurczyk

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Use go to response to add smart shortcuts to your story.

Go to action allows the bot to leap from one part of the story to another, even if the interaction isn’t available from the context. The action can be triggered without the user knowing after a certain point of the scenario is reached, or added as a button type, when an option is selected.

How does it work

  • When the go to response is reached, the bot automatically jumps to the designed interaction and uses its actions and responses.
  • Go to is also a button type and can be used as an action with cards, buttons and quick replies.
  • Bot responses and actions placed below go to won’t be executed. Use more than one go to actions only with applied filters.
  • Go to action can be triggered from the webhook level.
  • The delay cannot be applied to the go to action.

ChatBot executes responses from top to bottom. Remember that bot responses placed below Go To response will be ignored.

How does the go to action work

  • When the go to response is reached, the bot automatically jumps to the designed interaction and uses its actions and responses.
  • Go to is also a button type and can be used as an action with cards, buttons and quick replies.
  • Bot responses and actions placed below go to won’t be executed. Use more than one go to actions only with applied filters.
  • Go to action can be triggered from the webhook level.

Exception

The system won’t execute multiple Go To responses in a row. What does it mean? If you have two interactions:

  • Interaction A has Go To response that redirects to B
  • Interaction B has Go To response that redirects to C

Only the first Go To will be executed.

If you have a sequence of go to responses, the system executes only the first one.

How to use go to as a bot response

  1. In your interaction find Bot Responses section and select Go To response.
  2. Select the interaction that you want to move the conversation to.
  3. Click on the save button to keep the changes.

Remember, that with ChatBot you can create much more advanced interactions. Use attributes and entities to have better control over the conversation and filters to route users to the right directions.

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