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Chat Widget for ChatBot

 Customize and install Chat Widget on your website. Engage visitors and reply to their questions with advanced AI.

Free 14-day trial No credit card required

Man standing in front of an ecommerce-themed background, next to a chatbot widget where an AI chatbot helps reschedule a product delivery based on the customer's request via chat. Man standing in front of an ecommerce-themed background, next to a chatbot widget where an AI chatbot helps reschedule a product delivery based on the customer's request via chat.

Connect with your website visitors

AI chatbot widget on an ecommerce website, interacting with a customer and displaying personalized product recommendations. AI chatbot widget on an ecommerce website, interacting with a customer and displaying personalized product recommendations.

Install on your website

Chat Widget is a ready-to-use chat window you can quickly customize and add to your website.

Install now

Boost engagement with an AI chatbot

Interact with website users and never miss a chance to talk to your potential customers.

Instantly help customers using generative AI

Train your AI bot using resources like website or knowledge base. Provide instant and accurate responses.

Get more leads and increase sales

Acquire more customers using greetings and forms. Sell your products directly in Chat Widget.

Add Chat Widget to your website and engage with more customers

Free 14-day trial No credit card required

Freely customize to match your brand

Make the chat widget a native-looking element of your website. Add your company’s logo, avatar, and background image.

Ecommerce website featuring a chatbot widget customized to match the website's branding, including logo, colors, and product images. Ecommerce website featuring a chatbot widget customized to match the website's branding, including logo, colors, and product images.
Chatbot widget's welcome screen with 'Chat now' button, 'Contact' icon and custom links. Chatbot widget's welcome screen with 'Chat now' button, 'Contact' icon and custom links.

Welcome screen inviting to chat

Invite users to start chat with your AI bot in highly customizable welcome screen. Add welcome text and custom links for easy access to your knowledge base, social media, or other resources.

Chatbot widget customization. Chatbot widget customization.

Custom colors and appearance

Choose the theme, colors, plain or gradient background, and light or dark mode. Get a fully custom-made chatbot widget for your site without any coding — using an ultra-simple editor.

Chatbot widget's bubble placement on the website and position settings in the ChatBot app. Chatbot widget's bubble placement on the website and position settings in the ChatBot app.

Chat Widget position on website

Deliver a smooth website experience for your visitors. Place the Chat Widget bubble in a perfect position, and make sure it doesn’t interfere with other crucial elements of your website.

Mobile view of the chatbot widget. Mobile view of the chatbot widget.

Optimization for mobile

Manage your AI chatbot widget settings for mobile devices. Decide if the chat widget bubble should be displayed for mobile users and set custom position.

Text input on/off

Remove text input for a fully button-based chatbot. Make visitors follow the exact conversation flow without interruptions.

White label

Hide the “Powered by ChatBot” label at the bottom of the chatbot widget for your own end-to-end Chat Widget branding.

Rich messages

Engage visitors with interactive and visually appealing forms of messages in chats, like buttons, carousels, and images.

Greet to start conversations. Increase visitor-to-chat conversion.

Catch your visitors’ attention using greetings

Engage website visitors with greetings and increase the visitor-to-chat conversion rate. Set different greetings depending on your chosen conditions and your goals.

A chatbot displaying a greeting for a woman who is a website visitor, asking about her last shopping experience. A chatbot displaying a greeting for a woman who is a website visitor, asking about her last shopping experience.

Time on website or page

Keep users on your page engaged by inviting them to your Chat Widget with the right message at the right time.

First or returning visitor

Differentiate the greeting content depending on the website visitor type. Increase visitor engagement, conversions, and user retention.

Visited or referring web page

Match the greeting to the context of the page or the source of traffic. Start chats with topics that specifically interest your website visitors.

One-click chatbot widget for website and online store

ChatBot's chat widget installation on a website using a small javascript snippet. ChatBot's chat widget installation on a website using a small javascript snippet.

Easily embed on your website

Add a code snippet to your website, and you’re ready to automate your customer service with AI! Easily connect with many web and ecommerce platforms.

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Install on your website
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Connect with WordPress
Wix logo
Connect with Wix
Weebly logo
Connect with Weebly
Webflow logo
Connect with Webflow
Shopify logo
Connect with Shopify
BigCommerce logo
Connect with BigCommerce
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Connect with Squarespace
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There’s much more to discover

Advanced AI, personalization and more. See all ChatBot features.
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Frequently Asked Questions

What is ChatBot's Chat Widget?

Chat Widget is a native ChatBot integration for installing a chatbot widget on websites without any coding. It's a powerful tool that can be customized for specific needs. It provides an option for instant communication with website users, as they can access the AI chatbot by clicking on a chat bubble at any time, 24/7/365. It delivers a seamless experience for customers and unloads the customer service team. This seamless integration works with almost any website, including no-code builders like Shopify, Squarespace, Webflow, WordPress, Weebly, BigCommerce, and Wix.

Can I disable the typing field in the widget?

Yes. If you don't want your customers to type their messages, you can disable the typing field in the chat widget settings.

Is there an option to white-label the widget?

Yes. In the chat widget settings, you can disable the “Powered by ChatBot” label. This option is available only for customers on Business or Enterprise plans.

Can a chat bubble be displayed on the left side of the page?

Yes. You can change the chat bubble position in the chat widget settings.

Can I embed the web chat widget inside of the element on my page?

Yes, you can embed the chat widget inside your page elements. Please note that this is not a recommended implementation method, and not all the features may be supported. To learn more about this implementation method, see this article.

What is ChatBot?

ChatBot is an AI-powered platform designed to automate customer communication. It allows you to easily create custom chatbots that manage conversations with website or app users, handle customer queries, and qualify leads. ChatBot can be trained with multiple data sources and integrated with existing software systems.

Does ChatBot include all the features needed to automate customer service with AI?

Yes, ChatBot is a user-friendly platform that includes key features for creating, testing, managing, and training AI chatbots without coding. Thanks to ChatBot, you can instantly reply to customer questions, automatically resolve issues, collect user data, gather user feedback, and sell products or services. You can also integrate ChatBot with LiveChat and contact your chat visitor with the right person when needed.

What website metrics can be improved by implementing a chat widget?

A chat widget can improve key website metrics such as bounce rate, time on site, and conversion rate. It offers real-time assistance, guides customers to the information they need, and keeps them engaged for longer. It can also help boost lead generation and sales by collecting visitor data and answering questions that may influence buying decisions.

What customer service metrics can be improved by installing a chat widget on a website?

Installing a chat widget can improve several customer service metrics, including response time, customer satisfaction (CSAT) scores, and first contact resolution (FCR). Chat widgets reduce wait times and improve overall customer experience, leading to higher satisfaction and loyalty.

What are key chatbot tasks in customer service?

AI chatbots play an important role in customer service by performing several key tasks that boost customer service operations efficiency and customer satisfaction. They can collect feedback from customers — helping businesses identify areas for improvement. They can boost sales by providing instant responses and personalized recommendations. Chatbots also collect valuable user data during interactions so companies can adjust, personalize, and analyze communication. Additionally, AI chatbots generate marketing and sales leads. They can send rich messages and receive files, making it easier to exchange necessary information with customers. Moreover, chatbots can proactively contact customers, address potential issues, or send important notifications. Chatbots can also use advanced routing rules to decide whether to transfer the chats to human agents.

How do I add Chat Widget to a website?

In order to add a website chat support widget, start a free ChatBot trial and follow the steps in the ChatBot widget installation tutorial.

Can the widget be used with the LiveChat app?

Yes, you can integrate ChatBot with LiveChat. In that case, you need to use the LiveChat widget instead of the ChatBot widget. It will support both bot-led and agent-led conversations. Check the LiveChat installation guide.

Can my site users talk with live agents via the chatbot widget?

If you want to transfer your chats to human agents, check out our integration with LiveChat. This integration allows you to add AI chatbots to LiveChat, and transfer users from the AI bot to live agents whenever needed. Check the LiveChat installation guide.

Can I hide the chat widget icon and trigger a chatbot window to open on my site in a different way?

Yes. In the chat widget settings, you can hide the chat widget from being displayed automatically on your website. Please note that with this setup, the widget can only be opened using the custom-coded solution and our JS-API methods, so help from a developer might be needed.

I've made changes to my bot, but the old version is still showing in the widget. What's happening?

You probably didn't publish your changes in the chatbot. Go to the ChatBot dashboard, select your chatbot, and click on the “Publish” button in the top right corner of your screen. The newest version will be applied in the next chat with the bot.

Can I test ChatBot for free?

Yes, you can test ChatBot for 14 days without any fees and commitments. Create your account to start your free trial.

What is a website chat widget?

A chat widget is a tool embedded in your website that allows your users to engage in real-time conversations with both your team and an AI chatbot. It acts as a chat interface where customers can ask questions, resolve issues, or learn about products. The chat widget can be powered by either live chat software or AI chatbots, offering instant responses to customer queries, and improving the entire experience from the moment they land on your site.

What is the visitor-to-chat conversion rate?

The visitor-to-chat conversion rate refers to the percentage of site users who initiate a conversation using the chat widget. This metric helps you understand how well your chat bot and live chat tools are engaging users. A high conversion rate indicates that users find the chat interface helpful.

How do chatbots automate customer service?

Chatbots automate customer service by handling a range of tasks, from answering frequently asked questions to gathering feedback and collecting customer data. They can manage customer interactions throughout the entire journey by providing instant, accurate responses generated with AI or based on predefined workflows. AI chatbots free up the support team to focus on more complex customer needs, with faster response times and higher customer satisfaction at the end.

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