User Entities help your chatbot identify and extract specific information, that’s important for your business, from user replies.
Entities refer to a group of words similar in meaning. They help your chatbot to define precisely what the user wants.
Good to know
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You can create as many entities as you need.
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One entity can have a maximum of
2000entry reference values. -
One entry reference value can have a maximum of
99synonyms. -
Check out the list of system entities before creating your own entities.
