URL entity

Daria Zaboj product content specialist
Daria Zabój
2 min read
updated: May 27, 2022

Use a chatbot to capture URLs and pass them to external systems.

The system URL entity lets you validate links shared by the users on chat. You can save all the successfully validated URLs to attributes and reuse them later in a conversation or pass them to your database.

Type double curly brackets {{ to trigger the entity window and select the entity you need.
Type double curly brackets {{ to trigger the entity window and select the entity you need.

How to use a URL entity Link icon

Imagine that you’re running a business that supports young entrepreneurs. You use a chatbot to gather their applications, including their web addresses. You can easily capture all the links with the built-in URL entity. 

  1. Open a Story you want to use to collect URLs from the users. 

  2. Add a Question action in a place where you want to ask the user about their website address. chatbot URL entity

  3. Open the Question action you added. In the Question variants field, ask the user about their website address. chatbot URL entity

  4. Once the user provides their answer, ChatBot can verify that input. To do so, select the system URL entity in the Validate response with entity field. chatbot URL entity

  5. When the URL is successfully validated, you can save it as a custom attribute so you can pass the collected data to external systems. To create one, in the Save response to attribute field, click on the Add custom attribute. Then provide the attribute’s name.chatbot URL entity

  6. You can also decide what should happen if the user fails to provide the proper URL format. chatbot URL entity

  7. After successfully collecting the URLs as attributes, you can reuse them later in the Story. To do so, add a Bot response after the Success blockchatbot URL entity

  8. Open the Bot response you added and ask the user to confirm their data.chatbot URL entity

  9. Once you finish, you open the Testing tool to see whether your chatbot works as expected.  chatbot url entity

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