Connect ChatBot with Gmail

Zapier lets you connect ChatBot with plenty of apps and 3rd party services, including Gmail, which lets you use the bot’s full potential.

By integrating ChatBot and Gmail, you can send an email to any address whenever the bot collects the user’s information while chatting.

You must collect the user’s queries as attributes for the integration to work. In this article, you can see how to prepare your story. 

ChatBot app configuration

The first part of the integration enables you to choose the correct Story from your ChatBot account, then choose the correct block from the Story and the pieces of information you’d like to send in an email.

Gmail app configuration

This integration sends an email when the Zapier block is triggered in the Story. An email will be sent to your chosen email address with all the collected information. 

1. Click the Close button.
   

2. Choose an app. Click the Change button.
   

3. Choose the Gmail app from the list or use the search tool.
   

4. Choose an event (what should happen once the integration is triggered) from the list. Continue.
   

5. Choose an email account and proceed.
   

6. Set up your action. You can insert your email address or choose an attribute from the list if you want to send the email to your customer.
   

7. Fill in the rest of the details.
   

8. Configure the Body of your email. You can use your custom text alongside the attributes. You can also use just the attributes.
   

9. Test and continue. See all of the provided information.
   

10. The test was a success. Check the status of the message.
    

11. Check the inbox. See the Subject, Name, and details from the Body field in the test message.
    

12. Turn the Zap on.
    

13. Active Zaps will be visible in the Zapier integrations section of the ChatBot app.
    

14. Your active Zap will appear as an orange Zapier block in the story. Remember to publish the Story.

You can find the Zapier block after the block you chose during the configuration of the ChatBot account.

You can find the Zapier block after the block you chose during the configuration of the ChatBot account.

Editing the Zap

If you want to change the created Zap, click on the Zap in the ChatBot Zapier integrations section. Alternatively, you can click the Zapier block directly on your bot’s tree. 

You will be redirected to the Zapier site, where you can edit previously created Zaps. 

Remember to turn your Zap off and on again after you make any changes to it. Don’t also forget to click the Publish button in ChatBot each time you edit the Zap.

Remember to turn your Zap off and on again after you make any changes to it. Don’t also forget to click the Publish button in ChatBot each time you edit the Zap.