Organize chats with LiveChat tags.
Tags action is a handy LiveChat’s feature that allows categorizing and organizing chats so they can be easily found. Apply tags, such as #complaint or #solved, to filters while browsing past conversations in Archives to quickly see similar characteristics.
Learn how to use tags
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Go to your LiveChat account and follow these steps to create a new tag.
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Go to your ChatBot account and open the bot.
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Add the Tag Chat action to the bot structure.
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Open the Tag Chat action and provide the tag’s name.
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Close the block. Every time a chat arrives at this point of the bot, it’ll get the tag.
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