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AI ChatBot for small businesses with enterprise-level customer support

Business owners use ChatBot by Text to deliver customer support around the clock. AI agents handle customer questions so your sales teams can focus on growing the business.

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AI chatbot for small businesses automating customer support and engagement

35,000+ brands use Text to turn conversations into revenue.

PayPal
IKEA
Atlassian
McDonald's
ING
Mercedes-Benz
Ryanair
Pandora
Lexus
Kia
Geberit
Sephora
Virgin
Subaru

AI-powered ChatBots for small business customer engagement

Your small business ChatBot handles customer queries around the clock. It automates customer support with conversational AI, answers questions instantly, and drives customer satisfaction for your team.

Small business chatbot conversation handling customer inquiry and support request Small business chatbot conversation handling customer inquiry and support request

Conversational AI for instant customer engagement

Customers get instant answers from your AI ChatBot about products, pricing, and services. Exceptional customer service with no waiting on your support team.

AI agents that automate customer interactions

Your AI agents automate customer interactions while your small business team focuses on growth.

Small business ChatBot always available

The small business ChatBot delivers reliable customer support 24/7, even outside business hours.

AI ChatBot for engaging potential customers

Your small business ChatBot captures customer data and builds customer loyalty by helping prospects find answers fast.

Small business chatbot campaign dashboard for customer engagement and lead capture Small business chatbot campaign dashboard for customer engagement and lead capture

Reach customers on multiple channels instantly

With campaigns, you proactively connect with website visitors - welcoming new customers, offering deals, capturing leads, and sharing updates across multiple channels.

Small business cost savings

An AI-powered ChatBot for small businesses cuts costs by automating customer support without coding skills.

AI ChatBots for small business owners

Small business owners rely on conversational AI ChatBots to manage customer interactions, support workflows, and marketing tasks.

Photo of Joe Bush

Joe Bush,
Co-founder of The Chat Shop

The ChatBot platform has become a key part of our proposition. It's fully flexible and has allowed us to drive 30% more leads while dramatically reducing our cost to serve.

Joe Bush, Co-founder of The Chat Shop

Grow customer loyalty with AI small business ChatBots

Free 14-day trial No credit card required

AI-powered

AI-powered ChatBots built for small business owners - not enterprise IT teams

Small business AI knowledge sources for customer support automation Small business AI knowledge sources for customer support automation

Learns your business instantly

Train Text on your products, services, pricing, and policies. It delivers accurate, relevant responses to customer queries without requiring technical skills or ongoing maintenance from your team.

Language control

Determine which languages your AI agent is configured to respond in.

Intelligent ticket resolution

See how many customer queries your AI agent answered without intervention.

Custom interaction guidelines

Control how your AI agent introduces itself, responds, and handles edge cases.

Integrates with small business tools

Website
Mail
SMS
WhatsApp
Messenger

Text's ChatBot for small businesses connects to CRM, Facebook Messenger, messaging platforms, and essential tools your business uses.

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Improve your small business based on real customer data.

Text protects every conversation with enterprise-grade security - so your customer data stays safe as your business grows. Large-company infrastructure at small-business speed.

Small business chatbot analytics showing customer query volumes and satisfaction rates Small business chatbot analytics showing customer query volumes and satisfaction rates

Reports

Track customer engagement, most common customer support queries, response times, and lead capture rates. Know exactly what your customers need - and deliver it faster.

Small business customer feedback and engagement insights dashboard Small business customer feedback and engagement insights dashboard

Clients

Understand customer preferences, behavior patterns, and frequently asked questions. Use real data to improve your customer support, product offerings, and growth strategy.

Photo of Jamie Miller

Jamie Miller,
Chief Strategy Officer, Funded Trading Plus

With ChatBot, we automate 125,000 chats per year with a 93% customer satisfaction rate, and that reduces our workload by at least 18%.

Jamie Miller, Chief Strategy Officer, Funded Trading Plus

ChatBot AI agent workspace for small business customer support conversations ChatBot AI agent workspace for small business customer support conversations
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Give your small business AI ChatBot that never sleep

Frequently Asked Questions

How does the AI ChatBot help small businesses?

Text's AI features handle customer support for small businesses around the clock - answering customer questions, qualifying leads, and engaging website visitors automatically. Customer support ChatBots give small businesses enterprise-level service at affordable pricing. AI assistants automate tasks like lead capture, FAQ answers, and appointment scheduling. Repetitive tasks like answering FAQs are automated by the ChatBot so staff focus on growth. Human intervention is triggered automatically when the ChatBot encounters complex customer issues. Conversational flows guide customers through purchases, support, and lead qualification automatically. Human expertise is reserved for complex issues while AI handles routine user questions. Text's comprehensive platform gives small businesses all the AI features they need to grow. Small businesses automate customer support with AI assistants to save time and reduce costs. User queries are answered instantly by the AI ChatBot without requiring human involvement. Operational efficiency improves when AI assistants handle routine customer support tasks automatically. User engagement increases when customers get instant, relevant responses from the AI ChatBot. Advanced features like smart CRM and AI assistants are available for growing small businesses. Machine learning improves the ChatBot's accuracy and relevance over time for small businesses. Text provides dedicated support to help small businesses get the most from their AI ChatBot. AI powered ChatBots give small businesses the ability to scale customer support affordably. AI assistants support customers 24/7, ensuring small businesses never miss a customer inquiry. Handling common customer queries about hours, pricing, and policies takes seconds with the AI ChatBot. Engaging potential customers through real-time chat turns website visits into qualified leads.

How do AI ChatBots handle customer support for small businesses?

AI features deliver 24/7 customer support for small businesses - answering common customer questions, providing accurate responses, and routing complex issues to sales teams. Unlike human agents, the ChatBot is always available outside business hours. the platform also supports automated conversations to handle multiple customers simultaneously.

How do AI agents help sales teams?

AI agents pre-qualify leads by engaging prospective clients and capturing customer information before passing prospects to sales teams. Small businesses see higher conversion rates when sales teams receive qualified, interested leads. reaching prospective clients through automated conversations saves significant time for sales teams. This also helps with customer engagement and customer feedback collection.

How does the ChatBot improve customer satisfaction for small businesses?

client satisfaction improves when customers get fast replies to client inquiries at any time. The ChatBot also supports customers with valuable feedback collection to improve products and services. Streamline customer interactions with AI to deliver a better experience.

Can the ChatBot handle customer queries in multiple languages?

Yes. Text's AI tools provide multilingual support for small businesses serving diverse customer bases. AI agents communicate in multiple languages to engage customers in their preferred language. This helps business owners reach more prospective clients and deliver personalized customer experiences to diverse communities.

Can small businesses afford AI ChatBots?

Yes. Text offers a free plan and affordable pricing for small businesses. business owners get enterprise-level AI assistants at a fraction of the cost of traditional customer service. The complimentary plan lets small businesses test the platform before committing, with no technical skills required.

Can the ChatBot integrate with tools small businesses already use?

Yes. Text's the platform supports seamless integration with CRM systems, Messenger, messaging channels, and other tools. Small businesses connect their AI ChatBot without disrupting existing workflows. The ChatBot supports multiple platforms and multiple channels for consistent customer support. Relevant responses are powered by the integrated client data.

Do I need coding skills to implement ChatBot by Text?

Yes. Text's the platform is built for non-tech users with no technical skills required. business owners use the visual builder to create conversation flow and set up their AI ChatBot. The user friendly the platform makes it easy to manage customer touchpoints, update responses, and review ChatBot performance.

What security does the ChatBot offer for small businesses?

Text provides enterprise security for all small businesses using the platform. client data is protected with strong security measures, and the platform complies with industry privacy standards. business owners can trust their client data is handled securely. The platform also supports ChatBot training and AI capabilities without compromising data safety.

How do small businesses get started with AI ChatBots?

Getting started is simple - Text's ChatBot for small businesses takes hours to deploy, not weeks. the platform provides AI model options and support teams help with setup. Natural language processing and natural language understanding are built in for accurate responses. User behavior data and conversation history improve the ChatBot over time. Customer inquiries are handled automatically from day one, and task automation begins immediately.

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