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The AI ChatBot that turns guests into direct bookings for hotels

Hotels use Text to give guests an AI ChatBot that handles inquiries 24/7. Guests book directly, arrive prepared, and enjoy a better experience from first contact through checkout.

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AI hotel chatbot for guest inquiries and direct booking assistance

Trusted by over 35,000 companies worldwide.

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IKEA
Atlassian
McDonald's
ING
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Ryanair
Pandora
Lexus
Kia
Geberit
Sephora
Virgin
Subaru

AI-powered hotel ChatBot tools that grow direct bookings

Your hotel ChatBot handles guest inquiries around the clock. It automates hotel reservations, answers guest requests instantly, and saves your front desk team time on repetitive tasks.

Hotel chatbot conversation handling guest booking and check-in requests Hotel chatbot conversation handling guest booking and check-in requests

AI agent that handles hotel management

Guests get instant answers from your hotel ChatBot about room availability, pricing, and check-in. No waiting on your front desk team.

AI agent that handles guest requests

Your AI agent handles guest requests while hotel staff focus on delivering outstanding in-person service.

ChatBot for hotels that never stops

The hotel ChatBot handles guest inquiries and room requests 24/7, including on holidays.

Hotel ChatBot for guest requests

Your hotel ChatBot manages concierge requests and helps guests book spa treatments and room service.

Hotel chatbot campaign dashboard for guest engagement and direct bookings Hotel chatbot campaign dashboard for guest engagement and direct bookings

Reach hotel guests at the right moment

With campaigns, you can proactively connect with your guests - welcoming new arrivals, offering room upgrades, capturing bookings, and sharing local attractions.

Hotel ChatBot cost savings

An AI-powered hotel ChatBot reduces costs by automating guest support and front desk processes.

AI agent for hospitality managers

Hotel managers use an AI agent to manage guest data, hotel operations, and reservation workflows more efficiently.

Photo of Joe Bush

Joe Bush,
Co-founder of The Chat Shop

The ChatBot platform has become a key part of our proposition. It's fully flexible and has allowed us to drive 30% more leads while dramatically reducing our cost to serve.

Joe Bush, Co-founder of The Chat Shop

Grow direct bookings with an AI hotel ChatBot for hospitality industry

Free 14-day trial No credit card required

AI-powered

AI trained to handle the full guest communication

Hotel AI agent knowledge sources for guest services and room availability Hotel AI agent knowledge sources for guest services and room availability

Trained on your hotel, top to bottom

Train ChatBot by Text on your hotel's services, room types, policies, and local attractions. Guests get accurate, detailed responses without calling the front desk.

Switches languages mid-conversation

Define which languages your AI agent is allowed to use.

Instant AI-driven answers

Measure the share of chats your AI agent handles end to end.

Custom response guidelines

Define what your AI agent does, how it sounds, and where it stops.

From your website to messaging apps. Every guest touchpoint connected.

Website
Mail
SMS
WhatsApp
Messenger

ChatBot connects with your booking engine and property management systems in hours - not weeks. Built on technology that's handled billions of real guest conversations, it fits your hotel tech stack without disruption.

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Improve the guest satisfaction based on real data.

Stop relying on instinct to run your hotel. Text surfaces real guest data - what guests ask, where friction happens, and what drives direct bookings.

Hotel chatbot analytics showing direct booking rates and guest inquiry trends Hotel chatbot analytics showing direct booking rates and guest inquiry trends

Reports

Track direct booking conversion rates, most common guest questions, and response times. Hotels using Text see more direct bookings within weeks.

Hotel guest satisfaction insights and booking behavior dashboard Hotel guest satisfaction insights and booking behavior dashboard

Guests

Understand what prospective guests need before they book. Use those insights to improve your offers and direct booking process.

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Jamie Miller,
Chief Strategy Officer, Funded Trading Plus

With ChatBot, we automate 125,000 chats per year with a 93% customer satisfaction rate, and that reduces our workload by at least 18%.

Jamie Miller, Chief Strategy Officer, Funded Trading Plus

ChatBot AI agent workspace for hotel guest support conversations ChatBot AI agent workspace for hotel guest support conversations
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Start giving your hotel guests a better experience today

Frequently Asked Questions

What is a hotel ChatBot?

A hotel ChatBot is an AI solution built for properties to handle guest inquiries, support direct bookings, and improve guest experience. Your hotel ChatBot answers questions about room availability, check in, spa services, and local attractions 24/7. It connects to your booking engine and hotel management platforms to give guests accurate real-time responses.

Can hotels use a ChatBot for check in instant answers?

Yes. Hotels use the AI ChatBot to handle arrival steps before guests arrive. Guests submit information, complete check in steps, and prepare for their stay through the AI ChatBot. Hotel staff spend less time on check in logistics and more time delivering an exceptional guest experience.

What is Canary AI webchat and how does Text compare?

Canary AI webchat is a hotel software tool for guest contact. Text offers an AI ChatBot with capabilities beyond Canary AI webchat including direct booking support, conversational AI trained on your hotel, and integration with your hotel management system and booking engine.

How do AI reservation assistants help hotels?

AI reservation assistants guide visitors through the direct booking process from the hotel website. properties use AI booking tools to increase bookings and reduce abandoned reservations. Guest interactions become seamless across all booking channels. properties expand the hotel's reach by serving visitors in many languages with AI.

Does the hotel ChatBot support multiple languages?

Yes. Hotels expand their hotel reach without adding multilingual hotel staff. Hotels consult the hotel tech report to benchmark AI ChatBot performance. Hotels seamlessly integrate the AI ChatBot with existing hotel technology. visitors order room service through the AI ChatBot with instant delivery confirmation.

How does a hotel ChatBot increase direct bookings and boost revenue?

Your AI ChatBot captures visitors on the hotel website and guides them through the direct booking process. Guests get instant answers about room availability and hotel services without waiting for hotel staff. The AI ChatBot handles the entire booking process and reduces reliance on third-party platforms that charge commission fees.

How does the hotel ChatBot handle guest inquiries?

The AI ChatBot answers guest questions instantly about hotel amenities, wellness bookings, room service, and local attractions. Complex guest requests route to hotel staff with full context. Guests get timely assistance without waiting for hotel management to respond.

Which hotel tech does the hotel ChatBot integrate with?

Your the AI ChatBot connects with booking system systems, hotel operations platforms, and reservation assistant tools. properties integrate guest contact across multiple channels. the AI ChatBot fits within existing hotel tech stacks. Customer satisfaction and customer experience both improve. properties generate more direct bookings when visitors get quick replies on the hotel website.

Can the hotel ChatBot upsell spa and room services?

Yes. Hotels use the AI ChatBot to offer visitors wellness bookings, upgrades, and extra services during the guest journey. visitors receive personalized offers based on their guest preferences. Hotels increase revenue per guest with AI ChatBot capabilities. the AI ChatBot helps properties boost revenue through automatic upselling of services.

How do hotels deploy the hotel ChatBot?

Hotels deploy the Text the AI ChatBot in hours. Hotel industry adoption of AI ChatBots for hotels is growing fast. How hotel ChatBots work is simple: hotels onboard quickly and visitors benefit immediately. Text connects hotels with visitors across various communication channels seamlessly. visitors appreciate immediate responses to hotel questions at any hour of the day.

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