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  • Talk through your use case and priorities
  • See how Text automates customer support and drives revenue

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ChatBot by Text - pricingChatBot by Text - pricing

ChatBot plans and pricing built to scale with you

Join thousands of teams already using Text.
Start today, no credit card required.

Pay yearly. Save 20%.

  • Essential

    Professional support foundation

    for teams starting with automation.

    $19 per user / mo
    Start free trial

    Essential plan includes:

    10+ AI agent resolutions
    5 Reply suggestions
    5 AI text editing
    10,000+ API calls
    50 Live visitors tracked
    MCP server
    AI Copilot
    Shared inbox and ticketing system
    3 workflows
    See all features

  • Most Popular

    Growth

    Scale your business with powerful

    AI-driven support automation.

    $79 per user / mo

    Everything in Essential, plus:

    200+ AI agent resolutions
    50 Reply suggestions
    100 AI text editing
    200,000+ API calls
    400 Live visitors tracked
    Chat topics insights
    Tag suggestions
    Ticket and chat summary
    Team canned responses
    10 workflows
    30 campaigns
    Advanced widget customization
    Advanced reporting
    Unlimited chat history
    See all features

  • Enterprise

    annual plan

    For companies prioritizing compliance

    customization, and frontier AI capabilities.

    Custom

    Everything in Growth, plus:

    2,000+ AI agent resolutions
    Unlimited Reply suggestions
    Unlimited AI text editing
    1,000,000+ API calls
    1,000+ Live visitors tracked
    Service level agreements (SLAs)
    Dedicated Account Manager
    Dedicated onboarding
    Legal assistance
    30 workflows
    50 campaigns
    White-label website widget
    Custom dashboards
    Security assistance
    Audit logs
    Software engineer support
    Alternative payment terms
    See all features

Set your usage. See your price.

Move the sliders to reflect your expected volume. Your cost updates instantly - per user, per month, billed yearly.

AI agent resolutions
200
0 2,000+
Reply suggestions
50
0 Unlimited
AI text editing
100
0 Unlimited
API calls
200,000
0 1,000,000+
Visitor tracking
400
0 1000+

Growth

Recommended based on your usage

$79 per user/mo/
Billed yearly

At this volume, every unresolved conversation is lost revenue. Teams like yours save thousands monthly by letting AI run support around the clock.

AI agent resolutions 200+
Reply suggestions 50
AI text editing 100
API calls 200,000+
Visitor tracking 400
Duncan Andrews

Text has given me agency, freedom, and the ability to focus on the next phase of our efficiency drive.

$1.5M

revenue added in last 6 months

Duncan Andrews CRM & Digital Manager, Wembley Stadium

Text App pricing plans

Compare plans
Essential Start free trial
Growth
Enterprise
Pricing
Price per user (billed monthly)
$25
$99
Custom
Price per user (billed annually)
$19
$79
Custom
AI agent
AI agent
AI agent

AI agent

AI agent takes care of all first-line customer interactions with fast, precise, and human-like responses, available 24/7.

essential

growth

enterprise

Included AI resolutions
Included AI resolutions

Included AI resolutions

Number of AI-handled conversations included in the plan. A conversation counts as a resolution and is billed if it ends without the customer requesting more help after the AI’s final reply. You’re charged only once per conversation, even if the AI agent resolves multiple questions.

essential

• 10 resolutions/mo • 120 resolutions/yr

growth

• 200 resolutions/mo • 2,400 resolutions/yr

enterprise

• 2,000 resolutions/mo • 2,4000 resolutions/yr

• 10 resolutions/mo
• 120 resolutions/yr

• 200 resolutions/mo
• 2,400 resolutions/yr

• 2,000 resolutions/mo
• 2,4000 resolutions/yr

50 AI resolutions package (Automatic refill when your limit is reached)
50 AI resolutions package (Automatic refill when your limit is reached)

50 AI resolutions package (Automatic refill when your limit is reached)

When you reach your AI resolution limit, additional packages of 50 AI resolutions ($49.50) are automatically added to keep your service running smoothly. Any packages used during your billing period will be included in your next renewal and automatically added to your subscription.

essential

$49.50

growth

$49.50

enterprise

$49.50

$49.50

$49.50

$49.50

Tone of voice
Tone of voice

Tone of voice

Lets you choose the tone used by the AI agent, such as friendly or professional.

essential

growth

enterprise

UX personalization
UX personalization

UX personalization

AI agent uses user data like name, email, or account info to personalize chat replies.

essential

growth

enterprise

Multilingual
Multilingual

Multilingual

Answer customers' questions using a multilingual AI model.

essential

growth

enterprise

Human takeover
Human takeover

Human takeover

Take over the conversation from the AI agent to assist your customer directly.

essential

growth

enterprise

AI Copilot
AI Copilot
AI Copilot

AI Copilot

Equipped with knowledge about Text products, our AI assistant will answer your questions and help you with your daily tasks.

essential

growth

enterprise

Conversation history
Conversation history

Conversation history

Copilot uses your past chats to generate accurate and relevant answers.

essential

growth

enterprise

AI productivity tools
Reply suggestions
Reply suggestions

Reply suggestions

Receive reply suggestions based on the knowledge sources you import to Text App.

essential

5 reply suggestions used per user / mo

growth

50 reply suggestions used per user / mo

enterprise

5 reply suggestions used per user / mo

50 reply suggestions used per user / mo

AI text editing
AI text editing

AI text editing

Enhance your messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and even expanding texts.

essential

5 per user / mo

growth

100 per user / mo

enterprise

5 per user / mo

100 per user / mo

Workflows
Workflows

Workflows

Automate repetitive tasks using custom workflows triggered by ticket or chat events.

essential

growth

enterprise

Included workflow rules
Included workflow rules

Included workflow rules

The number of workflow rules you can set up within your price plan.

essential

3

growth

10

enterprise

30

3

10

30

Included workflow executions
Included workflow executions

Included workflow executions

The number of times workflows can run within your price plan.

essential

300

growth

1,000

enterprise

10,000

300

1,000

10,000

Similar ticket suggestions
Similar ticket suggestions

Similar ticket suggestions

Automatically find and display past tickets related to the current case for quick resolutions.

essential

growth

enterprise

Ticket language detection
Ticket language detection

Ticket language detection

Recognize languages instantly and automate ticket routing, responses, and teamwork across multiple languages.

essential

growth

enterprise

AI avatars
AI avatars

AI avatars

Create AI-generated avatars for your teammates to personalize conversations visually.

essential

growth

enterprise

Tag suggestions
Tag suggestions

Tag suggestions

Get one-click tag suggestions for chats and tickets, based on your tagging history.

essential

—

growth

enterprise

—
Chat topics
Chat topics

Chat topics

Receive a weekly report with top customer questions and trending topics.

essential

—

growth

enterprise

—
Ticket summary
Ticket summary

Ticket summary

Use the ticket summary feature to automatically generate a brief and information-rich overview of the ticket and its conversation history.

essential

—

growth

enterprise

—
Chat summary
Chat summary

Chat summary

Get the gist of your conversation without reading through the entire transcript with AI chat summary.

essential

—

growth

enterprise

—
AI canned reply suggestions coming soon
AI canned reply suggestions coming soon

AI canned reply suggestions

AI suggests the most relevant canned replies based on your customer’s message content.

essential

—

growth

enterprise

—
AI Knowledge Hub
Knowledge base management
Knowledge base management

Knowledge base management

Manage all content used by AI agent, Copilot, and Reply suggestions in one place — edit, update, and control what they learn from.

essential

growth

enterprise

Knowledge sources
Knowledge sources

Knowledge sources

Add sources — like help articles, internal docs, URLs, and PDFs — for AI agent and Copilot to learn from. Max file size: 50 MB.

essential

growth

enterprise

Text products are trusted by 35,000+ leading brands

Toyota
S&P Global
Unilever
Huawei
Motorola Solutions
Adobe
PayPal
KPMG
Hyundai
LG
McDonald's
Mercedes-Benz
ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz
Hairlust hair care products

We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.

Rasmus Serup,
CEO of Hairlust

Resolve more. Spend less.
Sell more with Text App.

Frequently Asked Questions

How much does a chatbot cost?

Chatbot pricing depends on the plan and features you need. ChatBot by Text starts at $19 per user/month (billed annually) for the Essential plan, which includes an AI chatbot, live chat, a shared inbox, and a ticketing system. The Growth plan costs $79/mo and adds 200 AI agent resolutions, unlimited chat history, and advanced reporting. For larger companies, the enterprise chatbot platform offers custom pricing with dedicated onboarding, SLAs, and a dedicated Account Manager. All plans include a 14-day free trial with no credit card required.

Does a chatbot cost money or is there a free plan?

ChatBot by Text offers a free 14-day trial with no credit card and no commitment. During the trial you get full access to the AI chatbot, live chat, workflows, and analytics. After the trial, the cheapest chat bot subscription costs $19/user/month (annual) or $25/user/month (monthly). There is no permanent free tier. Start your free trial to see how it works.

What does a chatbot subscription include?

Every ChatBot by Text plan includes an AI agent that resolves customer queries automatically, AI Copilot with reply suggestions, a shared inbox with ticketing, a customizable website chat widget, visitor tracking, workflow automation, and reporting. Growth and Enterprise tiers add chat topic insights, automated tagging, campaign tools, white-label branding, audit logs, SLAs, and a dedicated Account Manager. See the complete list of ChatBot features for a full breakdown by plan.

What AI chatbot integrations are available?

ChatBot by Text works across website chat, Messenger, and mobile apps out of the box. Every plan includes an MCP server and API access (starting at 20,000 free API calls on Essential, up to 1,000,000+ on Enterprise) so you can connect the chat bot to your existing tools and workflows. Explore all available ChatBot integrations including Shopify, WordPress, Slack, Zendesk, and Zapier.

How do I set up my chatbot?

Most teams set up ChatBot by Text and go live within a single day. You connect the chat bot to your website by pasting a short code snippet, then train the AI agent on your existing content like help articles, FAQs, and product pages. No coding skills required. You can also start with ready-made chatbot templates for customer service, lead generation, ecommerce, and more.

Is my data secure with ChatBot by Text?

Security is built into every ChatBot by Text plan. All connections use TLS encryption, and every account supports two-factor authentication (2FA) and login via Google, Apple, or Microsoft. Enterprise plans add audit logs, dedicated security assistance, and custom SSO (coming soon). ChatBot by Text is trusted by 35,000+ brands including Toyota, Adobe, and Mercedes-Benz.

How much does it cost to build a chatbot vs. buying one?

Building a custom chat bot from scratch costs $10,000–$100,000+ in development alone, according to industry estimates. That doesn’t include ongoing maintenance, hosting, or AI model updates. A chatbot-as-a-service platform like ChatBot by Text delivers ready-to-use AI agents, live chat, and a full help desk starting at $19/mo per user. No developers needed, no infrastructure to manage. Most teams go live the same day and see chatbot benefits immediately.

What chatbot pricing model does ChatBot by Text use?

ChatBot by Text uses a per-seat pricing model with AI resolutions included. You pay per user on your team, and each plan comes with a set number of AI agent resolutions per month: 10 on Essential, 200 on Growth, 2,000+ on Enterprise. If you need more, extra AI resolutions cost $0.99 each or $49.50 for a 50-pack that refills automatically. You never pay per message or per website visitor, only for customer conversations actually handled by the chatbot.

Can I change or cancel my chatbot plan anytime?

Yes, there are no long-term contracts on monthly plans. You can upgrade, downgrade, or cancel your ChatBot by Text subscription at any time. Annual billing gives you a significant discount (Essential: $19 vs. $25/mo; Growth: $79 vs. $99/mo) and can be adjusted at renewal. Changes take effect on your next billing cycle.

How does ChatBot by Text compare to other chatbot pricing plans?

Most chatbot platforms charge per conversation, per message, or per contact, which makes AI chatbot costs unpredictable at scale. ChatBot by Text uses flat per-seat pricing with AI resolutions included in every plan, so your chatbot cost stays stable as traffic grows. You also get live chat, a help desk, and an AI chatbot for customer support in a single platform instead of paying for three separate tools.

Does ChatBot by Text work alongside my team?

Yes. ChatBot by Text is designed to work with your support team, not replace it. The AI chatbot handles routine customer questions automatically, and when a conversation needs a human touch, it hands off to a live agent seamlessly. Every plan includes human takeover, internal notes, and chat transfer between team members. Growth and Enterprise plans add chat supervision, team takeover, and shared canned responses so your agents stay in full control. See how other teams use customer service chatbots alongside their support staff.

What's the difference between a basic chatbot and ChatBot by Text?

A basic chat bot follows scripted rules and breaks when a customer asks something unexpected. ChatBot by Text is an AI-powered customer service chatbot that understands natural language, learns from your content, and resolves queries on its own. It also includes live chat, a help desk with ticketing, workflow automation, and analytics in a single platform. Browse chatbot examples to see the difference in action.

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