Provide excellent user experience by building smart and efficient bots. Learn how to create smooth conversation, add filters and what are default interactions.
FAQ Action ModuleGet powerful customer support by using our automated FAQ action. Simply add common user questions, and answer them around the clock 24/7.
QuestionValidate user responses and collect leads.
Close ChatWhen the chat meets its purpose, bid your client goodbye exactly as you would do in face to face situation.
A/B TestThe new A/B Test action enables you to test up to 5 different flows at the same time.
Add to segmentThe Add to segment action adds a user to a chosen segment.
BacktrackingBlock previously matched interactions so that the user can’t trigger them again.
Create a Ticket for LiveChatStay in touch with your customers even when the chat is finished.
Delete from segmentThe Delete from segment action removes a user from a selected segment.
FiltersFilters allow you to decide when and whether a specific answer is sent to users.
Go toThe Go to step action lets you redirect users to a specific interaction when they reach a certain point.
Goal for LiveChatUse LiveChat goals in your chatbot scenarios and know your bot's performance.
Send transcript for LiveChatUse transcript action to receive emails when ongoing chats reach certain goals.
Tag for LiveChatLet the bot tag ongoing chats and stay organized.
Transfer chat for LiveChatTransfer the chat to your customer support team when your bot can’t handle it.
Free 14-day trial No credit card required