With Quick replies, you can create short instant messages that contain possible user responses in the form of buttons.
This type of response is convenient for meeting scheduling, surveying, or presenting your offer. The suggestions are displayed below the text message. Selecting a quick reply is optional, and the user can still type another answer.
If you use multiple responses and actions in a single Bot response block, a Quick reply response must be placed in the last position.
If you use multiple responses and actions in a single Bot response block, a Quick reply response must be placed in the last position.
A User input block should follow it to allow your client to choose from the options. If you use the Send Message button type, you must add the button title to the User says section where the bot should lead the chat.
A User input block should follow it to allow your client to choose from the options. If you use the Send Message button type, you must add the button title to the User says section where the bot should lead the chat.
How to use quick replies
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Open the Bot response block.
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Select Quick reply from the list.
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Now, add a message and a couple of buttons. You can add a maximum of 13 buttons to one response.
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Next, you need to set up your button. Add the Button title and select the Button type. Read more about button settings and how they work.
Quick replies and integrations
Click here to see the full compatibility table.
