ChatBot is now part of Text.
Try our full AI-powered support platform.
Start your free trial
ChatBot is now part of Text.
Try our full AI-powered support platform.
Start your free trial
Solutions
An AI-powered chatbot for ecommerce that handles customer queries, provides instant responses, improves customer satisfaction, and boosts conversions across your online store.
Free 14-day trial No credit card required
Shopify merchants earn an average +$11,000 extra revenue every month with Text
Resolving customer queries in real time, this AI-powered chatbot for ecommerce businesses uses natural language processing to provide instant responses and help online shoppers complete their purchase with ease.
Closing sales with an average order value of $430.
Bringing in an average of $11,000/mo in extra revenue.
Supporting all your shoppers 24/7/365.
Ecommerce chatbots powered by conversational AI help online retailers streamline support, engage customers, and maximize customer satisfaction across every touchpoint of the shopping journey.
Engage website visitors with personalized greetings and increase the visitor-to-chat conversion rate. Set different greetings depending on your chosen conditions and your goals.
Your ecommerce bot provides instant responses to frequent questions about shipping, returns, product availability, and payment options - reducing support volume.
Chatbots can engage customers who are about to abandon their shopping cart or leave your website by offering assistance or discounts at the right moment.
Easily communicate with people from different parts of the world, regardless of the language differences. Match your chatbot’s language with localized websites.
Never sacrifice quality over quantity. Implement an end-to-end chat automation solution supported by advanced AI. It will handle up to 500 chats at a time while your human support teams focus on complex queries.
Launch your AI-powered chatbot in minutes and start engaging customers 24/7. No credit card required. Cancel anytime.
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We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.
Free 14-day trial No credit card required
Text AI agents partner with your team to lift the metrics that matter, going well beyond queue relief.
Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.
Try it freeGenerate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.
Try it freeDeliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.
Try it freeServe tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.
Try it freeAutomate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.
Try it freeTransfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.
Try it free
AI-powered
Use your website, documentation, FAQs, and support articles to train your AI chatbot. Our natural language processing learns your brand voice and delivers accurate responses. No technical skills required.
Choose which pages should be used as AI knowledge sources. Easily exclude unwanted content from your AI model for highest accuracy.
Customize your AI agent’s role, tone, and limits with precise instructions tailored to your needs. Shape how it responds and how it handles edge cases..
Integrate ChatBot by Text with websites and e-commerce platforms and reach customers on their preferred messaging channels with a unified AI customer service solution. Our customer support chatbots deliver instant support across platforms simultaneously.
Browse integrations
View all live and completed chats handled by your AI agent, tied to closed deals with revenue attribution for every interaction.
Get a deep, detailed view of AI agent performance, including side-by-side insights on impact, efficiency, and revenue across AI and human reps.
Free 14-day trial No credit card required
Yes. Start a 14-day free trial to explore how our ecommerce chatbots can boost your store's sales and service - no credit card needed. Test all features, including conversational AI, natural language processing, and seamless ecommerce integrations.
Not at all. Enter your store URL, product catalog, or knowledge base, and our platform automatically builds your custom shopping assistant. You can fine-tune it with a drag-and-drop editor, train it with your sales data, and customize responses to fit your brand.
They respond instantly, 24/7. Chatbots reduce wait times, handle multiple requests, and provide consistent, accurate answers about orders, shipping, and returns - freeing your team to focus on complex cases.
The most advanced chatbots use generative AI and NLP to deliver human-like interactions. They understand complex questions, personalize recommendations, and integrate with your ecommerce tools, CRMs, and payment systems.
Chatbots engage visitors, qualify leads, recommend products, apply discounts, and guide customers to checkout. They also recover abandoned carts, upsell related items, and pass qualified leads directly to your CRM - boosting conversions and revenue.
Yes. When a customer needs human help, the chatbot instantly transfers the conversation with full context to your support team and human agents. This blend of AI speed and human empathy ensures a smooth experience.
An ecommerce chatbot is an AI agent that simulates human conversation. It helps online store with product questions, recommendations, orders, returns, and more - providing fast, personalized support that learns from every interaction.
They handle routine questions automatically - across your site, app, or social channels - using NLP to understand intent and context. They manage tracking, returns, and product inquiries while escalating complex cases to humans when needed.
They start conversations with visitors, promote offers, showcase new products, and collect leads. Chatbots can segment users by behavior, feed CRMs and email lists, and reduce cart abandonment - all while keeping engagement personal and relevant.
You can enable consent prompts for data collection and link to your Privacy Policy. The platform supports GDPR, CCPA, and other regulations, helping you stay transparent about how customer data is stored and used.
Yes. Chatbots can track orders, update shipping details, handle returns, and modify orders in real time. They sync with your inventory and order management systems to give customers instant answers.
No coding required. Simply copy and paste a short code snippet to add the chatbot to your store. It integrates with Shopify, WooCommerce, Magento, and more - so you can start chatting with customers in minutes.
It's a chatbot that creates unique, human-like responses in real time. Instead of using fixed scripts, it understands context and intent through natural language processing - helping customers find products, track orders, and get personalized recommendations.
They assist customers throughout the journey - from product discovery to post-purchase care. Chatbots answer FAQs, track orders, share size guides, and manage returns anytime, even outside business hours.
The best chatbot is one that fits your goals, connects easily with your store, and drives measurable results. Ours offers personalization, analytics, and seamless platform integrations for online shopping. Try it free for 14 days.
They ask smart questions to gauge intent, budget, and preferences. High-intent leads are sent to sales reps in real time, while others stay nurtured in chat. By streamlining the path to purchase, chatbots shorten sales cycles and improve conversion rates.
Yes. You can deploy one chatbot across your website, Shopify, Messenger, Instagram, WhatsApp, and more. It keeps your brand voice and service consistent everywhere customers shop or chat.
It uses NLP to interpret questions, machine learning to improve over time, and generative models to create context-aware replies. This allows real-time personalization for product suggestions, cart recovery, and post-purchase support.
They're advanced systems that use AI and machine learning to automate customer conversations. These bots deliver instant, accurate answers 24/7, adapt to customer behavior, and continuously improve from data and feedback.
They trigger personalized messages based on user actions—like viewing a product or showing exit intent. Timely prompts and offers help turn browsing into buying and create loyal, returning customers.
You'll get detailed insights into chat volume, satisfaction, conversion rates, and common questions. Use these analytics to refine responses, improve service, and optimize the customer journey across your store.
They use AI to analyze browsing and purchase data, remember preferences, and tailor recommendations. This creates a shopping experience that feels personal, helpful, and memorable—building loyalty and repeat sales.