With References, you can use an existing interaction within another point of your story. The interaction will keep all of its setup and heritage as well.
Keep in mind that by editing the referred interaction, you are also changing the initial one. References works more like a magic shortcuts between parts of your story rather than a cloning tool.
To add a references to your story, click the link button as shown below.
Now we can see the conversation flow with the Live Analysis tool. Let’s open the chat and reach the reference.
As you can see, the conversation has moved to another part of your story.