What is Lifespan

Luiza Jurczyk
2 min read
updated: Feb 12, 2020

Lifespan resets the chat when the limit of unsuccessful interactions is reached.

It may happen that your chatbot doesn’t understand the user’s inquiry. Users can misspell words or use unpredicted words. Set the value of lifespan to control the number of allowed failed matches. When the lifespan reaches 0, the whole context of the story resets, and the user can start the chat from the beginning.

By default, after two times the chat resets. You can freely modify lifespan changing the value from 1 to 10. You can also change the way your chatbot asks to repeat the question by customizing your fallback interaction.

Good to know:

  • By default, lifespan is set to 2.
  • You can customize your Fallback Interaction or turn it off completely.
Giving a very high value of lifespan may affect your users. Consider choosing a value in the range of 1 - 10.
Giving a very high value of lifespan may affect your users. Consider choosing a value in the range of 1 - 10.

How to change the lifespan numbers

  1. Find the General section in your Settings.
  2. Change the value of the lifespan. Choose an integer from 1 to 10.
  3. Click on the save button to keep your changes.

Whoopee! Your lifespan has been successfully changed!

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