When you want to restart your scenario at a certain point in the conversation, use the reset action.
The reset response clears all the conversation path including collected attributes and reached interactions and finishes the chat. The users can start talking again with the bot from the very beginning. The reset action
Be wise while using Reset response as you may no longer return to the previous conversation and its context.
How to add reset chat responses
- Go to the interaction view and click on Bot responses.
- Select Reset from the Actions section.
- Now you can see the following message:
- Click the save button to keep your changes.
- Look at your story view. The interaction has changed its color to dark grey.
Reset response and integrations
This bot reply works with all of the available integrations. To see the full compatibility table, go here.