AI-Powered
AI agent features
Automate sales and customer service with AI that's smart, responsive, and always on.
AI agent
A smart AI agent tracks past chats, uses connected assets, and taps into your integrations to take the right action at the right time.
Meet AI agent
Website behavior tracking
Track visited pages, time on site, and more for deeper chat context in real-time support.
Customer details
AI assistants can personalize every reply with names, emails, and purchase history.
Context-aware
Responses stay relevant with past tickets, customer behavior, and full chat history.
On-brand
Every reply sounds like you, staying consistent, personal, and always true to your voice.
AI-Powered
Training your AI chatbot
Optimize your AI chatbot effortlessly for the best possible performance.
Custom instructions
Set your AI agent's role, tone, and boundaries with custom instructions.
Knowledge hub
Use information from your trusted sources with their built-in repository.
AI-Powered
Customer list
Automate sales and customer service with AI that's smart, responsive, and always-on.
End data fragmentation
No more switching between chats, tickets, and CRM. Everything comes together.
Stronger automation and AI
Richer customer data fuels smarter automation with Copilot and your AI agents.
Future-proof customer data
As cookies fade out, first-party data becomes your most valuable and long-lasting asset.
Leads from every interaction
Contacts become sales opportunities right inside your support system.
AI live chat automation
Manage real-time conversations from web, mobile, messengers, and SMS. Assign, transfer, and resolve all chats in one place.
Handoff to human
Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.
Lead generation
Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.
Cross-sell & upsell
Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.
AI help desk tickets
Bring customer messages together, streamline teamwork, and maximize productivity from one place.
Ticket summary
Summarize ticket context in seconds using AI for faster handoffs and decisions.
Text enhancement
Adjusts tone and clarity to stay consistent with your brand voice.
Ticket details
See all the key info, like ticket status, priority, and assignee, to help agents act quickly.
Ticket rules
Set rules to assign, prioritize, or tag tickets automatically to keep them organized.
Canned responses
Create once, save, and reuse in chats to reply faster with templates for requests.
Workflows
Automate repetitive tasks in Text to stay focused on customers and business growth.
Start fast with templates
Choose from ready-made templates, like turning bad ratings into tickets or sending follow-ups.
Build workflows your way
For full control, design workflows from scratch in our no-code editor.
Download Text App for desktop
Stay focused and help customers faster with Text App on your desktop.
Download for macOS
All your customer support workflows in one place
Expand the Text platform capabilities with a variety of complementary tools.
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