Custom Entities can help your chatbot extract and validate specific information from your chats.
In the following example, we’ll create an Entity that collects information about a specific product and assigns it to one of the available categories. In the next tutorial, we’ll use them in your chatbot.
How to create a new Entity
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Go to the chatbot in which you want to create an Entity.
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Click on the Settings icon at the top and select Attributes & Entities from the list**.**
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Select Entities from the options on the left side.
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Now, click on the Add new button under the Entities section on the left side and give it a name.
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Let’s add entries to our Entity. To do so, click on the Add Entry button in the top right corner of your Entity.
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In the newly created entry, you can define the main entry name (1). In our case, it will be a shop category called Electronics. Here, you can also add its synonyms or similar phrases (2), so we will add a couple of them as well.
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Optionally, you can add more entries to your entity so it covers more topics or - in our case - categories.
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Entity settings are saved automatically, so once you finish it’s ready to use.
