You clicked the Powered by ChatBot badge in that chat window. Text is the AI customer service and sales platform behind that conversation.
Text is the software their team uses to answer you. We are not their support team, and we cannot see your chat, your order, or your account. Here is the fastest way to reach them.
Go back to the website you were on and open the chat window again. Your conversation is still there, so you will not have to explain it twice.
Look for an email address, a contact form, or a phone number on the company's own website.
Only the company you contacted can look up your order, your refund, or your account. Text has no access to any of it.
Curious what their team saw on the other side of that chat? Keep scrolling.
Text spots visitors who are ready to act and starts conversations at the right moment. The AI agent removes blockers, recommends the right product or plan, and turns interest into a sale or a qualified lead.
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Text products are trusted by 35,000+ leading brands
Ask what fits and the agent answers with real products, real prices, and an add-to-cart button. Pick the size, pick the color, buy it in the chat window.
Open the chat on a pricing page and the AI agent offers pricing questions. Open it on a product page and the questions change. It draws them from the content that company gave it, which is why the chat you used already knew what you were looking at.
Point it at your website, upload your PDFs and docs, or write articles straight into the app. It replies from those sources. You set its tone, how long its answers run, and what it must never say.
When the agent cannot answer, or someone just asks for a human, the chat moves to the right team with the whole conversation attached. Send a photo of what arrived damaged and the agent reads the image, then passes on what it understood.
Revenue closed, leads captured, customers served. Text ties orders back to the conversation that produced them, during the chat and for thirty days after it ends.
Start your free trialAcross Shopify stores running Text's AI agent, the visit-to-order rate runs 266% higher for visits with a chat than for visits without one. Your own number rides on your traffic and your offer.
266% higher visit-to-order rate on average when visitors chat
Free 14-day trial No credit card required AI agent included
Let the agent answer first and your team picks up what is left, or keep it as backup that only steps in when everyone is busy. You set that per team, watch any live conversation as it happens, and take one over mid-sentence.
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Website chat, email, WhatsApp, Messenger, and SMS all arrive in the same place, handled by the same team and the same AI agent. Nobody watches five tabs.
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When a question needs days rather than minutes, the chat becomes a ticket that carries the conversation with it. The summary sits at the top and one click goes back to what the customer actually said.
Start your free trialIf you would rather recommend Text than run it yourself, the partner program pays a recurring commission for every account you refer.
Free 14-day trial No credit card required AI agent included