Preview of AI agent skill
When a customer asks about a product, it pulls a teammate into the chat to keep an eye on it. Your team is looped in on every sale.
Chat Supervision
When a customer asks about a {product}, add a {teammember} to supervise the chat and tag it as 'sale'.
Chat feed preview
Example Chat Supervision conversation:
- Customer: Hi, I'm looking for a gift for my brother, he's a beginner. Would an electric guitar be a good fit?
- System: Chat Supervision skill started
- AI agent: How old is your brother? That helps me point you to the right version.
- System: {teammember} added to supervise
- System: Chat tagged as sale
- Customer: He's 24.
- AI agent: Then yes, it's a great first guitar for him, easy to learn at that age. Want me to add gift wrapping?
- Customer: Yes, please.