Preview of AI agent skill
When you're closed, it takes the customer's details and tells them the team will reply the next business day. Catch leads overnight.
After-Hours Support
When a customer asks about a product after 5:00 PM local time, and the request requires follow-up from a human agent, collect the essential details. Then create a ticket, inform the customer that the team will respond on the next business day, and tag the conversation as "after_hours_request".
Chat feed preview
Example After-Hours Support conversation:
- Customer: Hi, I'm putting together a sound system for my place, can you help?
- System: After-Hours Support skill started
- AI agent: The team's offline for the evening, but I can note down what you need. How big is the room, and are you after a full setup or just part of it?
- Customer: It's a large living room. Full setup, mainly speakers.
- AI agent: What's the best email to reach you?
- Customer: john@example.com, thanks.
- AI agent: Perfect. I've created a ticket with all of that, and the team will pick it up first thing the next business day.
- System: after_hours_lead