Preview of AI agent skill
Product-support questions go straight to your Support team. Requests reach the right people every time.
Advanced Transfer
When the customer asks for product support, inform them that their request will be handled by the Support Team, then transfer the conversation to the Support Team.
Chat feed preview
Example Advanced Transfer conversation:
- Customer: Hi, can I get some help with my product? It keeps disconnecting.
- System: Advanced Transfer skill started
- AI agent: Sorry to hear that. Our Support Team handles product issues like this, so I'll transfer you to them now.
- System: Chat transferred to Support Team
- System: Chat assigned to Ben
- System: Hi Eric, Ben from the Support Team here. When does it usually disconnect?
- Customer: Mostly after it sits idle for a few minutes.