Preview of AI agent skill
Abusive chats are closed automatically, with a policy warning. Add the skill so your team never has to deal with them.
Abuse Detection
When the customer uses abusive or profane language, inform them that the conversation will be closed for violating our communication policy, tag the chat as "abuse", and close the chat.
Chat feed preview
Example Abuse Detection conversation:
- Customer: You're all a bunch of clowns, completely useless.
- System: Abuse Detection skill started
- AI agent: I'm closing this chat, as this language violates our communication policy.
- System: Chat tagged as abuse
- System: Chat closed