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Customer ServiceMarketing

9 min read | Nov 09 | Quinn Malloy

7 Ecommerce Customer Support Trends in 2022

Providing an exceptional user experience lets many ecommerce companies overcome competitors and become market leaders. According to a PwC study, 73% of consumers say that... read more

Chatbots

8 min read | Nov 08 | Daria Zabój

How to Name Your Chatbot: Tips to Consider and Creative Chatbot Name Ideas

In 2014, Nicholas Epley, a psychologist from the University of Chicago, conducted a study to check whether giving technology humanlike features can impact its perception.... read more

Chatbots

14 min read | Oct 17 | Daria Zabój

UX, Psychology, and Bots — How to Write a Chatbot Script [Examples Included]

Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more

ChatbotsCustomer ServiceMarketing

8 min read | Sep 28 | Pamela Webster

How to Boost Customer Engagement Using Conversational AI

Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience... read more

ChatbotsMarketing

11 min read | Sep 19 | Wojciech Gumiński

An Honest Guide to Chatbot Marketing

Take a peak at the insides of marketing robotization. Learn what changes useful & practical automation into customers’ nightmares. Only proven remedies. read more

ChatbotsCustomer Service

15 min read | Aug 31 | Daria Zabój

All You Need to Know to Use Chatbots in Business. Complete Guide

Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly... read more

Chatbots

9 min read | Aug 11 | Kelly Moser

How to Increase Chatbot Customer Service Satisfaction and Conversion

The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming... read more

Customer ServiceMarketing

10 min read | Jul 27 | Jake Rheude

The Post-sale Process: Key Things Retail Stores Should Know

In retail marketing, businesses focus primarily on acquiring new customers to increase their sales and potential market reach. Of course, this is critical to the success... read more

ChatbotsCustomer Service

7 min read | Jul 25 | Ola Górska

How Business Automation Can Improve Customer Service Operations

There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer... read more

Customer ServiceMarketing

10 min read | Jul 19 | Sam Hops

The Importance of Social Proof in Ecommerce Social Media Marketing

As an ecommerce brand, you may struggle to get satisfied customers to influence your prospective customers. However, if you start leveraging the positive effects of... read more

Chatbots

10 min read | Jul 12 | Daria Zabój

Key Chatbot Statistics You Should Follow in 2022

The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that... read more

Customer Service

10 min read | Jun 07 | Gaurav Belani

Top Tools and Technologies for Creating Effective Customer Surveys

Customer feedback is essentially opinions and experiences shared by the customers about a product or service they have engaged with. It helps customers share their... read more

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