Recent articles


7 min read | Jun 10 | Zuzanna Bocian

Conversational Marketing Chatbot Explained: All You Need to Know

One-on-one real-time interactions are preferred by most of us, especially in the online shopping process. Such conversations can improve customer experience, faster... read more


12 min read | Jun 07 | Jacquelyn Dunham

10 of the Best Chatbot Examples for You to Choose From

Writing about chatbots for some time now, I’ve seen firsthand how important timely customer interactions are. Everyone seeks instant answers and nobody is willing... read more


12 min read | Jun 06 | Jacquelyn Dunham

Chatbot API: Empower Your Business with Scalable Messaging Solutions in 2024

Are you looking to streamline your customer service and boost your business’s efficiency? In an era where speed and precision are key to customer satisfaction,... read more


12 min read | Jun 05 | Daria Zabój

Chatbot vs. Live Chat – Which is Better for Customer Service?

As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools... read more


15 min read | May 23 | Zuzanna Bocian

Discover How Chatbots in Education Transform Learning Experiences

Explore the role of chatbots in education and how they enhance student support, personalize learning experiences, and streamline administrative tasks for educational... read more


23 min read | May 20 | Jacquelyn Dunham

Best Chatbot Use Cases You Will Benefit From in Everyday Life!

Explore chatbot use cases across various industries, including ecommerce, healthcare, and education, highlighting how these AI tools improve customer service, streamline... read more


8 min read | May 16 | Jacquelyn Dunham

Retail Chatbots Use Cases for Improving Your Sales

As a retail or ecommerce owner or manager, you know how important it is to provide excellent customer service to maximize sales and keep customers coming back. ... read more


12 min read | May 14 | Jacquelyn Dunham

Chatbot Mistakes: Common Pitfalls and How to Avoid Them

Chatbot mistakes can derail your user experience and impact your site’s success. Read through our list of 13 common mistakes and how to avoid them. read more


12 min read | May 07 | Jacquelyn Dunham

9 Interesting Chatbot Ideas for Businesses in 2024

Did you know that implementing chatbots can help businesses save up to 30% on customer support costs? If you’re looking to enhance your customer experience or streamline... read more


13 min read | Apr 30 | Jacquelyn Dunham

Checkout Process Optimization: Strategies for Increased Conversions

Your ecommerce checkout process optimization can mean the difference between making sales and losing them. Online shoppers converted at a rate of 1.1% to... read more


8 min read | Apr 26 | Jacquelyn Dunham

The Essential Chatbot Terminology for Beginners

Chatbot terminology is evolving as more features and technology disrupt the industry. And if you haven’t been paying attention, there have been a lot of changes in the... read more


17 min read | Apr 25 | Jacquelyn Dunham

Banking Chatbots Benefits, Use Cases, and Examples

We are living in the digital age. Banking processes that were once completed in-person have now shifted remotely, like depositing checks, transferring funds, and paying... read more

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