Recent articles


11 min read | Sep 19 | Wojciech Gumiński

An Honest Guide to Chatbot Marketing

Take a peak at the insides of marketing robotization. Learn what changes useful & practical automation into customers’ nightmares. Only proven remedies. read more

ChatbotsCustomer Service

14 min read | Aug 31 | Daria Zabój

All You Need to Know to Use Chatbots in Business. Complete Guide

Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly... read more


9 min read | Aug 11 | Kelly Moser

How to Increase Chatbot Customer Service Satisfaction and Conversion

The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming... read more

Customer ServiceMarketing

10 min read | Jul 27 | Jake Rheude

The Post-sale Process: Key Things Retail Stores Should Know

In retail marketing, businesses focus primarily on acquiring new customers to increase their sales and potential market reach. Of course, this is critical to the success... read more

ChatbotsCustomer Service

7 min read | Jul 25 | Ola Górska

How Business Automation Can Improve Customer Service Operations

There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer... read more

Customer ServiceMarketing

10 min read | Jul 19 | Sam Hops

The Importance of Social Proof in Ecommerce Social Media Marketing

As an ecommerce brand, you may struggle to get satisfied customers to influence your prospective customers. However, if you start leveraging the positive effects of... read more


9 min read | Jul 12 | Daria Zabój

Key Chatbot Statistics You Should Follow in 2022

The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that... read more

Customer Service

10 min read | Jun 07 | Gaurav Belani

Top Tools and Technologies for Creating Effective Customer Surveys

Customer feedback is essentially opinions and experiences shared by the customers about a product or service they have engaged with. It helps customers share their... read more

Customer ServiceMarketing

14 min read | Jun 01 | Soundarya Jayaraman

Power Your Online Sales with Top AI Tools

Artificial Intelligence, the technology of the future, is already here.  Whether it’s Spotify recommendations, Google Ads, or conversations with Alexa and Siri, AI... read more


12 min read | Apr 26 | Palash Nag

13 Email Marketing KPIs You Should Track for Success

Email marketing is a bit of a black hole. You spend hours crafting the perfect email, hit send, and then...crickets. It's frustrating, especially when you know that email... read more


8 min read | Apr 22 | Lucy Manole

5 Key Facts Businesses Need to Know About AI and Augmented Reality

Technology has revolutionized the way businesses operate and interact with customers.  Access to advanced tools and data has simplified the workflow, leading to a... read more


8 min read | Mar 22 | Alexa Lemzy

Chatbots for Millennials: Why and How Smart Brands Should Be Using Them?

Millennials show a strong preference for self-service options and the ability to handle customer service issues themselves. Businesses have known this for years and have... read more

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