Recent articles


6 min read | May 22 | Szymon Białas and Jacquelyn Dunham

How Chatbots Can Help Guide the Customer through the Sales Funnel

Ecommerce sales have steadily increased yearly. In 2022, global ecommerce sales were projected to reach $4.9 trillion, up from $4.2 trillion in 2021. Do you want more... read more


9 min read | May 17 | Jacquelyn Dunham and Szymon Białas

How to Use Facebook Chatbots to Improve Customer Support

The robots are taking over, and they’re here to help… with your handling customer inquiries, that is! Thanks to the wonders of artificial intelligence,... read more

ChatbotsCustomer Service

12 min read | May 16 | Daria Zabój and Jacquelyn Dunham

Chatbot vs. Live Chat – Which is Better for Customer Service?

As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools... read more

ChatbotsCustomer Service

7 min read | May 04 | Jacquelyn Dunham

8 Benefits of Using Chatbots in the Banking Sector

Good customer service is like a good handshake  — it’s firm, reassuring, and makes you feel like you’re in good hands. Just like a weak handshake can... read more


9 min read | Apr 11 | Ada Lembicz

How a Small Company Can Use a Chatbot to Boost Growth

Being a small business owner undoubtedly comes with a set of challenges. You might constantly find yourself needing more time as you often single-handedly try to come up... read more


12 min read | Mar 31 | Jacquelyn Dunham

How to Develop a Chatbot Strategy That Delivers Results

Let’s face it, chatbots are no longer a new concept. They have already become a popular solution for businesses looking to streamline their operations and improve... read more


9 min read | Feb 22 | Daria Zabój

Chatbot Personality — Your Short Guide to Giving Your Bot a Character

People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots became a remedy for aching... read more

Customer ServiceMarketing

11 min read | Nov 22 | Kelly Breland

10 Ways to Optimize Website User Experience

A website that makes users search for contact information for five minutes is bad design, no matter how sharp it looks. However, a website that may look less good but is... read more

Customer ServiceMarketing

9 min read | Nov 09 | Quinn Malloy

7 Ecommerce Customer Support Trends in 2022

Providing an exceptional user experience lets many ecommerce companies overcome competitors and become market leaders. According to a PwC study, 73% of consumers say that... read more


8 min read | Nov 08 | Daria Zabój

How to Name Your Chatbot: Tips to Consider and Creative Chatbot Name Ideas

In 2014, Nicholas Epley, a psychologist from the University of Chicago, conducted a study to check whether giving technology humanlike features can impact its perception.... read more


14 min read | Oct 17 | Daria Zabój

UX, Psychology, and Bots — How to Write a Chatbot Script [Examples Included]

Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more

ChatbotsCustomer ServiceMarketing

8 min read | Sep 28 | Pamela Webster

How to Boost Customer Engagement Using Conversational AI

Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience... read more

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