9 min read | Nov 09 | Quinn Malloy
Providing an exceptional user experience lets many ecommerce companies overcome competitors and become market leaders. According to a PwC study, 73% of consumers say that... read more
8 min read | Nov 08 | Daria Zabój
In 2014, Nicholas Epley, a psychologist from the University of Chicago, conducted a study to check whether giving technology humanlike features can impact its perception.... read more
14 min read | Oct 17 | Daria Zabój
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
8 min read | Sep 28 | Pamela Webster
Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience... read more
11 min read | Sep 19 | Wojciech Gumiński
Take a peak at the insides of marketing robotization. Learn what changes useful & practical automation into customers’ nightmares. Only proven remedies. read more
15 min read | Aug 31 | Daria Zabój
Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly... read more
9 min read | Aug 11 | Kelly Moser
The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming... read more
10 min read | Jul 27 | Jake Rheude
In retail marketing, businesses focus primarily on acquiring new customers to increase their sales and potential market reach. Of course, this is critical to the success... read more
7 min read | Jul 25 | Ola Górska
There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer... read more
10 min read | Jul 19 | Sam Hops
As an ecommerce brand, you may struggle to get satisfied customers to influence your prospective customers. However, if you start leveraging the positive effects of... read more
10 min read | Jul 12 | Daria Zabój
The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that... read more
10 min read | Jun 07 | Gaurav Belani
Customer feedback is essentially opinions and experiences shared by the customers about a product or service they have engaged with. It helps customers share their... read more
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