6 min read | May 22 | Szymon Białas and Jacquelyn Dunham
Ecommerce sales have steadily increased yearly. In 2022, global ecommerce sales were projected to reach $4.9 trillion, up from $4.2 trillion in 2021. Do you want more... read more
9 min read | May 17 | Jacquelyn Dunham and Szymon Białas
The robots are taking over, and they’re here to help… with your handling customer inquiries, that is! Thanks to the wonders of artificial intelligence,... read more
12 min read | May 16 | Daria Zabój and Jacquelyn Dunham
As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools... read more
7 min read | May 04 | Jacquelyn Dunham
Good customer service is like a good handshake — it’s firm, reassuring, and makes you feel like you’re in good hands. Just like a weak handshake can... read more
9 min read | Apr 11 | Ada Lembicz
Being a small business owner undoubtedly comes with a set of challenges. You might constantly find yourself needing more time as you often single-handedly try to come up... read more
12 min read | Mar 31 | Jacquelyn Dunham
Let’s face it, chatbots are no longer a new concept. They have already become a popular solution for businesses looking to streamline their operations and improve... read more
9 min read | Feb 22 | Daria Zabój
People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots became a remedy for aching... read more
11 min read | Nov 22 | Kelly Breland
A website that makes users search for contact information for five minutes is bad design, no matter how sharp it looks. However, a website that may look less good but is... read more
9 min read | Nov 09 | Quinn Malloy
Providing an exceptional user experience lets many ecommerce companies overcome competitors and become market leaders. According to a PwC study, 73% of consumers say that... read more
8 min read | Nov 08 | Daria Zabój
In 2014, Nicholas Epley, a psychologist from the University of Chicago, conducted a study to check whether giving technology humanlike features can impact its perception.... read more
14 min read | Oct 17 | Daria Zabój
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
8 min read | Sep 28 | Pamela Webster
Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience... read more
Free 14-day trial No credit card required
