Recent articles

ChatbotsCustomer Service

7 min read | Jul 25 | Ola Górska

How Business Automation Can Improve Customer Service Operations

There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, "The other day I called my computer helpline,... read more

Customer ServiceMarketing

10 min read | Jul 19 | Sam Hops

The Importance of Social Proof in Ecommerce Social Media Marketing

As an ecommerce brand, you may struggle to get satisfied customers to influence your prospective customers. However, if you start leveraging the positive effects of... read more

Chatbots

9 min read | Jul 12 | Daria Zabój

Key Chatbot Statistics You Should Follow in 2022

The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that... read more

Customer Service

10 min read | Jun 07 | Gaurav Belani

Top Tools and Technologies for Creating Effective Customer Surveys

Customer feedback is essentially opinions and experiences shared by the customers about a product or service they have engaged with. It helps customers share their... read more

Customer ServiceMarketing

14 min read | Jun 01 | Soundarya Jayaraman

Power Your Online Sales with Top AI Tools

Artificial Intelligence, the technology of the future, is already here.  Whether it’s Spotify recommendations, Google Ads, or conversations with Alexa and Siri, AI... read more

Marketing

12 min read | Apr 26 | Palash Nag

13 Email Marketing KPIs You Should Track for Success

“Mistakes should be examined, learned from, and discarded; not dwelled upon and stored.” – Tim Fargo Email marketing can be a bit of a black hole. You spend hours... read more

ChatbotsMarketing

8 min read | Apr 22 | Lucy Manole

5 Key Facts Businesses Need to Know About AI and Augmented Reality

Technology has revolutionized the way businesses operate and interact with customers.  Access to advanced tools and data has simplified the workflow, leading to a... read more

ChatbotsMarketing

8 min read | Mar 22 | Alexa Lemzy

Chatbots for Millennials: Why and How Smart Brands Should Be Using Them?

Millennials show a strong preference for self-service options and the ability to handle customer service issues themselves. Businesses have known this for years and have... read more

ChatbotsMarketing

7 min read | Mar 16 | Sean Tinney

How to Build Your Email List with Chatbots

Having a quality email list is a great way to grow your brand. Of course, building a legitimate email list takes some time and effort. The good news? You can streamline... read more

Updates

2 min read | Feb 24 | Daria Zabój

Write for ChatBot’s blog

Hi there! Thanks for stopping by! We’re glad you want to write for the ChatBot Blog.  Who are we?  ChatBot is a no-code platform that helps small and big... read more

Marketing

10 min read | Feb 24 | Hazel Raoult

A Quick Guide to Omnichannel Lead Nurturing

Consumers of today, whether individuals or organizations, are firmly in control of what they want to purchase and no longer want to be simply “sold to” as was the case in... read more

ChatbotsCustomer ServiceMarketing

8 min read | Feb 15 | Kinga Edwards

Conversational Marketing Explained: All You Need to Know

Conversational marketing can be regarded as a counterpart to traditional methods. It typically includes content that has a conversational tone, incorporates dialogue, and... read more

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