Yes - no entity

Automatically collect and save yes and no responses.

The system Yes - No entity can help your chatbot confirm the user replies, approve purchases, etc. You can then save the user query as an attribute and reuse it later in a chatbot. 

Entity name	Description	Query	Returned data
Yes - No	Matches yes and no synonyms	yes, fine, sure, good, true, right, certainly, no, no way, never, none	yes, no

How to use the Yes - No entity

Let’s say you want to ask the user whether they want to continue a conversation with your bot. The system Yes - No entity can help you collect the user’s answer.

1. Open the chatbot you want to use to connect with users.

2. Add a Bot response in the place where you want to ask the user whether they need more help.

3. Once you add your question, you can collect the user’s answer. To do so, add the User input block after the Bot response. Let’s name it Answer. 

4. Open the User input you added. Select the Keywords section in the User input block and type double curly brackets {{ or click on the curly brackets symbol. Then, click on Save to attribute in the window that appears. 

5. Next, select Add custom attribute and set the attribute’s name to user_answer. To save it, click on Add attribute. 

6. Click on the user_answer attribute and select Yes - No from the Parameter validation list. Then, click Done.

7. Add a new Bot response after the User input. Select Quick replies to create different reactions for yes and no answers. 

8. First, let’s add a response for the yes answer and connect the Close chat button with the corresponding action in the chatbot.

9. To display a message only to the users who provide the yes answer, select Add filter. In the window that appears, select the user_answer attribute. Then, set up the Condition as =equals and Value to yes. This way, your chatbot will show this message only if the user types or selects yes.

10. Apply the filter and save your changes. 

11. Next, add a response for a no answer and connect the Close chat and Leave message buttons with the corresponding actions in the chatbot.

12. To display a message only to the users who answered no, select Add filter. 

13. In the window that appears, select the user_answer attribute. Then, set up the condition as  =equals and the Value to no. This way, your chatbot will show this message only if the user types or selects no.

14. Save all of your work. Now, test the chatbot using our Testing tool First, test the yes flow and use different synonyms.

15. Finally, you can test the instance where the user types no or its synonyms. 

Read more:

• Yes and no entities

• What are system entities

• Add System Entities to your chatbot

• The list of system entities

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