Each user input is embedded in the conversation path. These paths together create a logic that describes what action could be performed at each chat stage.
Dependency Rules
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At the very beginning, the system tries to match the user input with one of the primary User Inputs.
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Children User Inputs always have a preference to be matched.
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If any children can’t be matched, the system searches available User Inputs within the reached interactions in the branch.
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The system searches all previously reached User Inputs from all branches.
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If any interaction can’t be matched, the bot will trigger the Fallback interaction.
Good to know:
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Primary interactions can be matched from any part of the bot.
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You can view the bot structure to analyze its dependencies in the bot view.
Users can return to interactions and jump to other primary branches. There are many ways to manipulate or limit the path.
Users can return to interactions and jump to other primary branches. There are many ways to manipulate or limit the path.
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