LiveChat Essentials - ready-tu-use ChatBot template icon

LiveChat Essentials

Improve the customer experience. Automate repetitive tasks and route a customer to a human agent when needed.

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Key tasks

Create a ticket in the chat window
Transfer chats to human agents
Collect customer contact details
LiveChat Essentials - ready-tu-use ChatBot template widget

More about this template

The LiveChat Essentials template lets you add LiveChat specific actions to your ChatBot Story. Thanks to that, your chatbot can transfer a customer to a human agent when needed, create a ticket, and close the chat after the conversation is finished. Using this template, you can add a human touch to your existing Stories and deliver a better customer experience.


Add this template to your website, LiveChat, Messenger, and other platforms using ChatBot integrations. Open up new communication channels and build long-term relationships with your customers.

Template features

Create a ticket
Transfer a customer to a human agent
Collect contact details

Frequently Asked Questions

How can I get this template?

To get access to this template, you need to create a ChatBot account. If you are new to ChatBot, you can make use of a free 14-day trial.

Do I need to have programming skills to launch this template?

No. ChatBot lets you easily download and launch templates on websites and messaging platforms without coding.

Is it possible to customize this chatbot template?

Yes. You can edit its Story, add additional elements, or remove unnecessary ones if needed.

What is a Story?

A Story is a conversation scenario that you create or import with a template. You can assign one Story to multiple chatbots on your website and different messaging platforms (e.g. Facebook Messenger, Slack, LiveChat).

Improve your customer communication

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