Chatbots: your next best CX friend You could be forgiven for feeling like the rise of chatbots happened overnight. It wasn’t even long ago that human-powered live chat was thought of as a tertiary feature (one that rarely even featured on websites, l...
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The new bot action, Ask Question, adds more customization to the way you collect users’ data. What’s your first idea when you imagine a chatbot? A com...
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The new training tool brings daily improvement to your chatbot. Planning a chatbot can sometimes look like fortunetelling. You try to predict what is ...
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ChatBot offers two matching systems: machine learning, and keywords. Each of them was designed to suit different needs. The right system choice can si...
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Under the shiny cover of your buttons, there’s a lot of magic you can use to boost your chatbot. Buttons allow serving desirable answers to your visit...
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The new transfer action brings more flexibility and simpler configuration to the LiveChat integration. Previously we’ve used the transfer interaction ...
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Use the new cloning tool to copy ready chunks of the story and reuse them without wasting your energy on repetitive tasks. We’ve created ChatBot to re...
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Building a good scenario brings you halfway to a successful chatbot experience. But what if you don’t have an idea or experience how to even start a p...
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You know that feeling when you’re expecting a message from someone you like? Squinting at your phone every 10 minutes and jumping up every time it is ...
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Everyone wants to feel special, right? With filters, your bot can send different messages to different customers based on your criteria. Filters give ...
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The chat.io integration is live so your customer service can now be artificially intelligent or… your bot can get a pair of human hands to help. Just ...
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