The first chatbot (Eliza) dates to 1966, which makes it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Then the chatbot buzz b...
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Working in customer support can be a challenging and rewarding experience. However, it can also be so repetitive and intense that even well-trained an...
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It’s 2020, and I’m not reinventing the wheel by saying that chatbots can automate customer support. Plenty of companies around the globe have already ...
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Every year there comes a crazy shopping time that stirs extreme emotions among marketers and support agents. The former rack their brains to come up w...
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Discover a new section in your button settings that brings more configuration under the hood. Buttons can significantly accelerate chats and improve c...
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We’re rolling out refreshed archives with a better look, great tweaks, and new features. You have probably noticed that ChatBot is gradually getting a...
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People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots came out...
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When chatbots took off, businesses became super excited. They started to apply them to be in line with the newest trends. But that has changed. Bots a...
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The popularity of live chat applications has been growing over the past few years. No wonder that the number of consumers who prefer to contact brands...
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Buttons are simple, clickable elements that a bot may send to users to showcase different options. If created well, they can significantly improve the...
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As the AI trend keeps rising, chatbots become more a must-have rather than a nice have part of the business. The increasing demand for chats continues...
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