Ask a Question, the Newer and Better Required Attributes Just Landed at ChatBot

3 min read
Jun 26, 2018
QA logo on a blue background

The new bot action, Ask Question, adds more customization to the way you collect users' data.

What’s your first idea when you imagine a chatbot? A computer program designed to answer questions? A talkative assistant able to schedule a meeting? A human-like customer service agent that helps you to pick the right product from the online shop?

Chatbots aren’t just passive programs waiting for a human to start to chat. They can be proactive and rambunctious interlocutors that drive the conversation, validate data and memorize its essential elements.

ChatBot provides you tools to build eager chatbots that gather valuable information from users and now one of them, Required Attributes, just got a significant update.

What’s new in Required Attributes

First of all, we’ve moved Required Attributes to the bot responses section where you can use it exactly the same way as any other response or action. Apply filters, to trigger the setting of your questions only when needed or use them alternately with different responses. To emphasize the primary role of the new action, we’ve also given it a new name, Ask a Question.

The update also brings extensive customization: scheduling questions in a queue, setting the question as required, the number of the repetition and much more. Now you’ve got full control over the question including all cases.

Main features:

Let’s take a look at the new feature of the refreshed response:

chatbot filter section

Moreover, Ask a Question behaves like any other bot response or action — you decide its order, add the delay and apply filters to it.

Follow the video tutorial to learn how to use the new bot action:

What happens to my story

Have you already used Required Attributes in your scenario? Don’t worry, we automatically upgraded your stories to the new system and replaced old Required Attributes with the new Ask a Question actions. Note that these responses have been added on the top of bot responses, according to the old system.